Middle Office - Client Change Management Associate 2

Middle Office Client Change Management Associate 2

Job Description

Who we are looking for

The Middle Office Client Change Management Associate 2 is an exciting new opportunity within Alpha Portfolio Services, Global Delivery division.  Employees in this position are responsible for facilitating and governing the production change lifecycle for several large strategic Alpha clients in North America.  Our team will manage change for our Alpha/Middle office clients regarding key change initiatives.  Team members will provide clear and timely communication within established service level agreements and  partner closely with our Alpha Middle Office Clients to successfully navigate change initiatives through our complex cross-functional business and technology teams, ensuring alignment with client expectations and driving excellent change management experience for clients. This role is based in our Quincy, Massachusetts office.

Why this role is important to us

State Street Alpha brings together data and capabilities across the investment lifecycle to help our clients make better decisions, grow at scale, and deliver returns for their clients.  Alpha is a rapidly growing business and requires strong leadership to support growth, development, and progression of the strategy. The Alpha Portfolio Services team you are joining supports State Street’s Alpha business, the world’s first front-to-back platform from a single provider.

What you will be responsible for

Client Change Management: Develop and implement change management strategies, processes, and workflows leveraging JIRA, Appian, MYSSC and other toolkits in alignment with Global Delivery change management guidelines, inclusive of monthly progress reporting, KPIs (Key Performance Indicators) and dashboards.

Client Communication: Liaise as a contact for clients regarding change initiatives, impact assessment providing clear and timely communication throughout the change process.

Requirements Gathering: Collaborate with clients and internal cross-functional teams to understand business needs, requirements, and objectives related to proposed changes, document impact assessment

Planning and Coordination: Develop a standard and subsequently manage a detailed project plan and timelines for change initiatives, coordinating activities across internal teams and stakeholders.

Operational Risk/Compliance Management: Identify and mitigate any risk, regulatory or compliance issues associated with proposed changes, ensuring minimal disruption to client operations and services, following applicable STT guidelines.

Stakeholder Engagement: Build strong relationships with internal and external stakeholders, including clients, GCD, Alpha & CRD Product, technical teams, and third-party vendors.

Quality Assurance: Coordinate/Conduct thorough testing and quality assurance activities to validate the successful implementation of changes and ensure alignment with client expectations and internal SDLC (Software Development Life Cycle) requirements.

Training and Support: Provide training and support to clients and internal teams as needed to facilitate the adoption of changes, new processes, and SOPs (Standard Operating Procedures).

Documentation/Metrics: Maintain accurate documentation of change requests, project plans, costs, key volume and productivity metrics, durations and implementation activities for future reference and auditing purposes.

Continuous Improvement: Evaluate the effectiveness of change management processes and identify opportunities for continuous improvement and optimization to enhance client satisfaction and operational efficiency.  Enact upon inefficiencies and improvements.

What we value

Exceptional leadership and client service experience; customer-centric mindset and commitment to delivering high-quality service, support, and change.

Excellent interpersonal, communication, negotiation and presentation skills including ability to effectively interpret complex business problems and solutions in simplified manner to stakeholders at all levels.

Strong critical thinker and decision maker, able to jump in and navigate the organization constructs to manage change effectively.

Ability to work independently and collaboratively in a global fast-paced, dynamic environment, managing multiple priorities and deadlines effectively

Exceptional time management and organization skills required to effectively prioritize tasks, meet deadlines, and maintain a structure workflow; coordinate multiple projects simultaneously, allocate resources efficiently and adapt to changing priorities with ease.

Comprehensive knowledge of all Alpha Front to Back products and services catalog, SDLC methodology, industry best practices and methodo