Senior Solutions Engineering Manager (Field)

Trend Micro, a global cybersecurity leader, helps make the world safe for exchanging digital information across enterprises, governments, and consumers.

Fueled by decades of security expertise, global threat research, and continuous innovation, Trend harnesses AI to protect organizations and individuals across clouds, networks, devices, and endpoints.

The Trend Vision One™ enterprise cybersecurity platform accelerates proactive security outcomes by predicting and preventing threats across the entire digital estate and environments like AWS, Google, Microsoft, and NVIDIA.

Proactive security starts here.  TrendMicro.com

Location: The ideal candidate will be located in Remote, Texas.

Position Summary:

Trend Micro is seeking a Senior Manager, Solutions Engineering who is passionate about cybersecurity and AI-powered platforms, thrives in direct customer engagement, and excels at driving new customer acquisition and technical influence in competitive sales cycles. In this role, you will help scale technical impact through enablement, coaching, and operational rigor. You will also partner closely with Channel leadership across Solutions Engineering, Sales, Product, Marketing, and Customer Success to guide partners and customers along their security journey while expanding adoption of the Trend Micro platform.

This role is accountable for leading and developing Field Solutions Engineers, driving customer technical readiness, and ensuring consistent, high-quality technical execution across the new customer ecosystem. As a trusted technical leader and advisor, you will influence outcomes across the entire customer lifecycle by enabling partners to retain, expand, and acquire business through strong technical judgment, architectural guidance, and strategic consultation. You will serve as the bridge between customer needs, partner capabilities, and platform strategy powering long-term value, adoption, and advocacy.

Engagement and collaboration with senior management teams and key business partners is critical to success. The Senior Manager, Solutions Engineering will own and contribute to multiple ongoing programs, initiatives, and cross-functional efforts focused on new logo growth, competitive differentiation, and technical win rates.

We are looking for individuals who embody humility, hunger, and people-smart leadership instincts. Successful candidates bring clarity, accountability, and energy to every interaction and are comfortable operating with a high degree of autonomy.

Responsibilities:  

• Act as a strategic balancing point for Field Sales leadership, serving as a senior technical voice of new logo acquisition and complex prospect engagements

• Maintain strong visibility into new business pipeline, technical qualification, and competitive risk to assess deal quality and forecast accuracy

• Lead, recruit, coach, and retain a high-performing team of Field Solutions Engineers and Technical Advisors

• Partner with Field Sales leadership to shape territory and account strategies that prioritize high-impact technical engagement and platform-led value

• Provide senior-level technical oversight and guidance for complex, high-stakes new business opportunities, including competitive displacement scenarios

• Develop and evolve enablement programs focused on discovery, technical validation, demos, PoCs, and executive-level engagements

• Ensure strong alignment with Product, Marketing, and Customer Success to support smooth transitions from pre-sales to post-sale adoption

• Own customer escalations during the pre-sales and early lifecycle phases, ensuring confidence, clarity, and executive-level communication

• Ensure operational readiness of the Field Solutions Engineering team for new product launches, competitive motions, and GTM initiatives

• Track, analyze, and report key metrics related to new logo conversion, technical win rates, engagement quality, and customer outcomes

• Provide structured customer insights, competitive intelligence, and field feedback to Product, R&D, and GTM teams to influence roadmap and positioning

Preferred Qualifications:

• Bachelor’s degree or equivalent experience in cybersecurity, cloud, networking, systems engineering, or a related technical field

• 10+ years in customer-facing technical roles such as Solutions Engineering, Presales, Technical Consulting, Professional Services, or Technical Account Management, preferably within a cybersecurity or SaaS platform company

• 5+ years of people management experience leading f