Operations Manager (Retail Mall)

JLL empowers you to shape a brighter way.  

Our people at JLL and JLL Technologies are shaping the future of real estate for a better world by combining world class services, advisory and technology for our clients. We are committed to hiring the best, most talented people  and empowering them to  thrive, grow meaningful careers and to find a place where they belong.  Whether you’ve got deep experience in commercial real estate, skilled trades or technology, or you’re looking to apply your relevant experience to a new industry, join our team as we help shape a brighter way forward.   

Manager, Retail Operations

JLL has a great opportunity to join our Retail property management team at the Galleria of Mt Lebanon.

Key Elements and Essential Tasks

Management and Operations

• Coordinate the operational aspects of the property in a manner which protects, maintains and improves the value of the owners asset.
• Implement and monitor hazard control and team safety practices, ensure compliance with local codes and regulation and pass the compliance portion of the operations audit.
• Implement preventive, ongoing and anticipated maintenance/repair programs.
• Select contracted services by developing scopes of work, requesting bids, monitor performance per scopes of work and contractual agreements.
• Manage multiple employees through effective communication, supervision, training and scheduling to ensure tasks are completed on time and within budget.
• Develop multi-year capital project plans and manage the process to complete the capital projects.
• Manage tenant construction by working with tenant coordinators, contractors and tenants.
• Compliance with local codes and regulations.
• Monitor performance of in-house and contracted services and take necessary action to assure in-house performance and contracted services (security, landscaping, janitorial, etc.) are performing up to our maximum standards.

Knowledge, Skills & Abilities

• Develop Plans of Action for Capital Projects and manage the process to complete these Capital Projects.
• Purchase building and maintenance supplies, machinery and equipment.
• Knowledge of computer programs (Excel, Word, Power Point).

Employee motivation and development

• To manage the activities of all employees engaged in operating and maintaining the property.
• Accurate budget preparation with emphasis on minimizing expenses by efficient use of manpower and materials.

Financial performance

• Develop and manage the operation expenses at budgeted levels
• Manage capital projects in a timely, cost effective manner at budgeted levels
• Assist the general manager with forecasting operational and capital expenses

• Any and all other duties and tasks assigned.

MINIMUM REQUIRED PREFERRED

Education/training

• Associate's degree, or some vocational/technical training required

• Bachelor's degree preferred.

Years of relevant experience

• Five (5) plus years in the property management industry.
• Knowledge of building systems, HVAC, plumbing, and electrical.
• Must have the ability to communicate effectively, supervise, train, and direct three or more employees.

• A minimum of three
• (3) years of administrative/technical experience and knowledge of property physical systems.
• Experience with shopping mall property management a plus.
• Two to three years of supervisory experience with two or more employees and demonstrates good leadership qualities

Skills and knowledge

• Some knowledge of computers and peripherals

Location:

On-site –Mt. Lebanon Township, PA

Job Tags:

Property Management

If this job description resonates with you, we encourage you to apply, even if you don’t meet all the requirements.  We’re interested in getting to know you and what you bring to the table!

Personalized benefits that support personal well-being and growth:

JLL recognizes the impact that the workplace can have on your wellness, so we offer a supportive culture and comprehensive benefits package that prioritizes mental, physical and emotional health. Some of these benefits may include:

• 401(k) plan with matching company contributions

• C