Senior Fulfilment Design Specialist

FARFETCH exists for the love of fashion. We believe in empowering individuality. Our mission is to be the global technology platform for luxury fashion, connecting creators, curators and consumers.We're a positive platform for good, bringing together an incredible creative community made up by our people, our partners and our customers. This community is at the heart of our business success. We welcome differences, empower individuality and celebrate diverse skills and perspectives, creating an inclusive environment for everyone. We are FARFETCH for All.

OPERATIONSWe’re passionate about operational excellence, acting with our customers and partners always in our heart. Covering the entire order journey, we create our online content, secure payments and fraud process compliance, ensure order fulfilment and delivery, while providing customer and partner care. In a nutshell, we love to create seamless and memorable luxury experiences for our customers all around the world.

PORTOOur Porto office is located in Portugal's vibrant second city, known for its history and its creative yet cosy environment. From Account Management to Technology and Product, whatever your skills are, you'll find your fit here. You can have an informal meeting in the treehouse or play the piano during your lunch break! 
THE ROLEAs a Senior Fulfilment Design Specialist, you’ll be part of the team that will enable the fulfillment product network expansion and use logistics experience to actively participate in the design, validation and implementation for solutions for new and/or existing business categories.

WHAT YOU'LL DO

• Create detailed implementation plans that include milestone deliverables and project update meetings at the appropriate points in time in partnership with Project Team.
• Research and development; evaluate the effectiveness of new tools and systems and provide feedback to internal teams.
• Participate and develop pilots and proof of concept processes, ensure that these are translated and communicated across the network to improve/meet operational goals.
• Aims to standardize layouts and operating procedures across Fulfillment Network, to streamline future launches.
• Work closely with the product teams to ensure that we align paths that are the right fit for Farfetch from the outset, while providing technical advice and operational guidance towards 3PL suppliers within the fulfillment scope.
• Works closely with other Logistics teams (Delivery, Supply Chain, Operations) to ensure projects align and do not conflict in objectives. Having a liaison practice with FxFF Logistics and Fulfilment Principals to assure that we chose paths that are the right fit for Farfetch from the outset, while keeping baseline with other internal departments within Product (Technology) and
• Be a continuous improvement agent, feeding our internal practice with the insights from your field experience.

WHO YOU ARE

• Bachelor's degree in Business, Engineering, Computer Science or a related field (additional 5 years of experience in Lieu of a degree).
• 5 + years' fulfilment, warehouse, project management or business experience with at least 3 years of experience building solutions that based on strong technology and operational requirements.
• Proven experience in product or program management, business development or technology. And you are eager to participate in the development, implementation, and continuous improvement of the team’s framework and practices.
• Experience in contributing to discussions around distribution/warehouse operations  focused on technology related to a product. Good knowledge on end-to-end product delivery.
• Ability to understand complex analytics topics, distil them into simple conclusions and visualizations, and proven track record of success, working as a lead/part of a project team delivering on complex projects.
• Ability to work collaboratively and efficiently with large groups of people with experience with senior stakeholder management - excellent communication, influencing, negotiating and relationship-building skills  

As a Senior Fulfilment Design Specialist, you’ll be part of the team that will enable the fulfillment product network expansion and use logistics experience to actively participate in the design, validation and implementation for solutions for new and/or existing business categories.