Manager, Business Analysis and Insights

Position Summary...

What you'll do...

• Coordinates completes and oversees job related activities and assignments by developing and maintaining relationships with key stakeholders supporting plans and initiatives to meet customer and business needs identifying and communicating goals and objectives building accountability for and measuring progress in achieving results identifying and addressing improvement opportunities and demonstrating adaptability and promoting continuous learning
• Provides supervision and development opportunities for associates by hiring and training mentoring assigning duties providing recognition and promoting a belonging mindset in the workplace
• Ensures compliance with company policies and procedures and supports company mission values and standards of ethics and integrity by implementing related action plans utilizing and supporting the Open Door Policy and providing direction and guidance on applying these in executing business processes and practices
• Provides customer service and reporting in area of responsibility by providing reports and communicating results preparing information and supporting documentation supporting key business processes serving as an information resource providing guidance and recommendations based on defined policies and practices supporting relationships with key stakeholders to deliver solutions and support and resolving issues answering questions obtaining information and providing documentation
• Provides market insights to key stakeholders based on research gathered and business knowledge by communicating data insights and global marketplace trends affecting the business using various communication tools providing guidance and advising on next steps based on insights objectives and research proposing improvements and promoting the application of insights to support other departmental and leadership decisions and goals
• Manages processes across different areas of the business to ensure efficiency and compliance by establishing timelines workflows and requirements supporting and developing training creating verifying and distributing necessary documentation for reviewing results managing and verifying functionality of key process and controls and loading appropriate information
• Manages customer requests and needs by utilizing analytical tools extracting and consolidating relevant data for reporting determining layout and formatting analyzing best delivery methods identifying root cause and solutions in all supported systems
• Analyzes and ensures accuracy of information by creating maintaining and evaluating of data comparing data with third party information budgets or actual results analyzing and researching risks or compliance concerns analyzing financial data key performance indicators and metrics evaluating trends and reviewing results for accuracy utilizing financial models plans and tools and conducting analyses for special and recurring projects
• Provides data driven analysis and insights to help support business strategies by evaluating ongoing analytical needs reporting databased insights in a uniform manner reporting on business strategies collaborating with internal and external business partners to build a consistent and accurate strategy for using data driven insights and providing expert advice and guidance on the application of best practices
• Respect the Individual: Demonstrates and encourages respect for all builds a high performing team seeks and embraces differences in people cultures ideas and experiences creates a workplace where all associates feel seen supported and connected through culture of belonging so associates thrive and perform drives a positive associate and customer member experience for all identifies attracts and retains the best team members
• Respect the Individual: Creates a discipline and focus around developing talent through feedback coaching mentoring and developmental opportunities promotes an environment allowing everyone to bring their best selves to work empowers associates and partners to act in the best interest of the customer member and company and regularly recognizes others contributions and accomplishments
• Respect the Individual: Builds strong and trusting relationships with team members and business partners works collaboratively and cross functionally to achieve objectives and communicates and listens attentively with energy and positivity to motivate influence and inspire commitment and action
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