Front Desk Assistant Shift Manager

WE’RE CHANGING ENTERTAINMENT. COME JOIN US.

 

We’re always looking for talent that believes in having fun. At PENN Entertainment, you’ll get to be a part of an exciting industry, where the days and nights are fast paced. You’ll work with an incredibly diverse set of coworkers driven by their enthusiasm for helping people find and have more fun. You’ll also get to work at a company that cares about your career growth and will help you get the support you need to expand your possibilities.

 

Initial placement within the salary range is based on an individual's relevant knowledge, skills, and experience. Base salary is just one component of our competitive Total Rewards package, which includes wellness programs designed to support our team members' financial, physical, and mental well-being. Specific benefits—such as day-one medical coverage, 401(k) matching, and annual performance bonus—may vary by position. Paid time off is earned according to the local policy and increases with the length of employment.

 

Click HERE to discover how we empower team members to grow, thrive, and advance in their careers.

 

WE LOVE OUR WORK.

- Responsible for supervising staff and the overall daily management of a designated shift. Supports, administers and manages operational goals and monitors achievements of performance and profit objectives.

- Responsible for assisting in the budget process for the department and provide recommendations; ensuring compliance to departmental budget initiatives; reporting budget concerns to manager.

- Enthusiastically supports, actively promotes, and demonstrates superior customer service in accordance with department and company standards and programs.  Ensures customer service standards are followed by all team members and addresses issues as they arise. 

- Provides direction for staff on assigned shift.

- Assists with posting charges, and settling of folios for individuals and groups, if applicable, on assigned shift.

- Addresses and manages complaints, grievances or concerns from team members on assigned shift.

- Answers inquiries pertaining to hotel policies and services, and resolve occupants’ complaints while supporting all customer service programs on assigned shift.

- Assists Hotel Manager in overseeing Hotel Operations to include though not be limited to: Front Desk, ViP Hotel, and Guest Services.

- Assists in inspection of projects after completion for satisfactory results.

- Assists Hotel Manager in maintaining all master and direct bill accounts.

- Assists with management of daily arrivals and departures in reservation system on assigned shift.

- Makes recommendations pertaining to hotel policies and services, and resolve occupants’ complaints while supporting all customer service programs.

- Responsible for maintaining maximized occupancy and revenue for Hotel operations. 

- Makes recommendations for financial activities of Hotel such as setting room rates and policies/procedures.

- Maintains strict confidentiality in all departmental and company matters.

BRING US YOUR BEST.

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Must be at least 21 years of age. 

 

- Associate’s degree (A.A.) in related field preferred; one to two years related experience and/or training; or equivalent combination of education and experience.

- Ability to write reports, business correspondence, and procedure manuals.

- Ability to effectively present information and respond to questions from groups of managers, clients, customers, and the general public.

- Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals. Ability to compute rate, ratio, and percent and to draw and interpret bar graphs.

- Must be proficient in Microsoft applications (Excel, Access, and Word) and in hotel software. 

- Must have the ability to interact with guests, staff and colleagues and resolve problems and conflicts in a diplomatic and tactful manner. 

- Flexible to work all shifts including holidays, nights, weekends, and overtime as business needs dictate.  

- This job may or may not have supervisory responsibilities. 

 

- Responsible for staff development and training programs.

- Responsible for rewards and recognition program to maximize employee engagement.

- Evaluates team members within department and delivers constructive feedback to employees in regards to performance.

- Provide