Products and Services Specialist / Senior Products and Services Specialist

Important Application Submission Information

In order to ensure your application is successfully received before the job posting expires, please submit your application by 11:59 PM on Sunday, March 22, 2026

More than a career - a chance to make a difference in people's lives.

Build an exciting, rewarding career with us – help us make a difference for millions of people every day. Consider joining the Duke Energy team, where you'll find a friendly work environment, opportunities for growth and development, recognition for your work, and competitive pay and benefits.

Depending upon the desired qualifications of the successful applicant, the hiring manager may elect to fill this position at a higher level within the job hierarchy.

Please note, this role is not commission-based.

Job Summary

This role supports DSM and commercial efficiency programs by recruiting, educating, and engaging trade allies (private contractors) in the assigned territory. Candidate promotes program products and services through contractor/vendor channels, communicates program updates, gathers feedback to measure market impact, and resolves trade ally and customer questions effectively and efficiently.

This position can be hired at either the career or senior level of the Trade Ally Outreach Representative classification. The candidate is expected to works independently with minimal supervision, applying strong technical and program knowledge to identify issues, develop solutions, and support business energy goals. Builds and maintains vendor relationships, connects trade allies to Duke Energy products and services, and drives ongoing cross-sell opportunities as new offerings become available.

Responsibilities

Goal Attainment

• Development and responsible for an existing network of trade allies who already participate in our suite of Energy Efficiency program offerings.

• Develop, communicate and execute long-term / annual outreach plans, market and segment plans to deliver financial results in total and for each jurisdiction

• Review, validate, and help to process applications for our SmartSaver program Trade Allies.

• Develop and lead training for Trade Ally staff, and sales teams on our program offerings. Enabling them to become ongoing program participants.

• Develop and provide draft accrual submissions

Operational Management

• Develop, manage, and maintain program documentation of performance and standard operating procedures

• Analyze information to prepare a summary of finds that lead to implementation and actionable improvements for our customers and Trade Allies.

• Understand and monitor issues impacting assigned offerings including items like financial challenges, regulatory constraints, code & standard modifications, technology and environmental standards which impact offerings.

• Implement tools, software and processes as needed for customer relationship management, vendor information exchange, and other business operational and reporting needs.

Marketing, Sales & Acquisition

• Analyze and understand market research results.

• Identify and implement promotional & sales strategies to expand offers accessibility to key target audiences.

• Capture, track and ensure timely follow-up on leads generated by campaigns, events, communications, plans and assessments

• Evaluative key performance indicators that provide opportunities to improve lead generation and close rates by implementing initiatives to improve performance.

Business & Vendor Relationship Management

• Support development of vendor relationships through in-person outreach at their brick and mortar locations, through conferences and trade organizations. 

• Assist in managing the vendor relationships like a business owner for items like adherence to contract terms, compliance & performance standards, quality, timeliness, tracking and reporting, invoicing, customer satisfaction and in compliance with program terms and conditions.

• Conduct meetings and calls with vendor as needed to monitor performance, identify issues and adjust to changing conditions.

Basic/Required Qualifications

Note: This posting is for one open position. Dependent on relative experience, the level to which a candidate is aligned is outlined below.

Products and Services Specialist

• Bachelors degree in Business Administration, Engineering, Finance, Marketing or related degree.

• In lieu