Program Manager - Global Supply Chain Operations

Let’s talk about the team: 

Reporting to the Senior Program Manager for Global Operations, the Program Manager holds these primary objectives: 

• To effectively lead programs and projects that support the rapid growth and scalability of emerging channels, 3PL and new business operations.   
• To actively engage, inform, and influence stakeholders across the business on the Global Distribution Operations program portfolio. 
• To deliver program strategies, ensuring alignment with organizational objectives and driving impactful results in value creation.  

Job environment:  

The role requires the ability to build highly effective, cross-functional working relationships with diverse partners in operations and commercial teams.    

Let’s talk about Responsibilities: 

Accountabilities:  

• Oversee, execute, and deliver program strategy that pursues revenue and profit improvement opportunities across Operations, with an emphasis on new business, 3PL Partnerships and segmented solutions for emerging channels.  
• Work with business owners and stakeholders to define program scope and deliverables, assign responsibilities, identify appropriate resources for execution, and develop milestones to ensure timely completion of results.  
• Collaborate with Global Distribution Operations and Revenue teams to develop and align on measurable success metrics, track performance, and report regularly to internal and external stakeholders. 
• Conduct program and project post-mortems, capture lessons learned, iterate and continuously improve program management practices and approaches for productivity and future planning.  
• Drive initiatives that improve the services we provide to our customers, both internally and externally.   
• Achieve meaningful customer loyalty while accessing improved Operations efficiency across the organization.  

• Build trust through collaboration, performance and productive relationships with internal and external stakeholders.  
• Be a key champion for change; oversee change management needs required by program, in conjunction with supporting communications, program materials, documentation and training.  
• Challenge and improve existing processes and quantify value opportunities through objective data analysis.  
• Conduct all business activities in compliance with ethics, legal and regulatory requirements.  

Position challenges:  

• Ability to navigate and deliver through a complex change environment and with culturally different teams  
• Achieve measurable improvement in value creation, building a more Commercial and Customer-centric capability​ across Operations  
• Facilitating and navigating through potential roadblocks and barriers, being creative and “thinking outside the box” for new solutions.  
• Balancing the need to deliver short term results with the need to create the conditions for sustainable long-term revenue growth  
• Promoting a culture of customer focus throughout US Operations  

Skills:  

• Leadership: Foster a collaborative environment that empowers others to give their best, take risks & unlock value. Lead with business and commercial acumen.   
• Communication: Excellent written and verbal communication, with effective interpersonal and presentation skills.  
• Results Orientation: Highly motivated to excel and succeed with an ability to keep programs on track and deliver on time and budget. Takes ownership for actions or decisions.  
• Problem Solving: Critical and analytical. Able to work with complexity and ambiguity to find creative solutions to problems.   
• Collaboration: Persuades and influences effectively across organizational boundaries. Flexible.  
• Innovation: Thinks creatively and adapts quickly to achieve impact. Promotes process improvements.  

• On-going Development: Passion for supporting the development of themselves and the business by thinking and acting strategically.  
• Cultural Diversity: Strong knowledge, understanding and sensitivity to differing cultural perspectives.  

Let’s talk about Qualifications and Experience 

Required:  

• Bachelor’s degree in Business or related field  
• Minimum of 5 years relevant program management experience  
• 3+ years of managing complex projects and implementations  
• Must have demonstrated strong leadership and organizational development skills  

Preferred:  

• New business integration experience  
• eCommerce program experience  
• Project Management certification  
• 3PL program e