Employment Type:

Full time

Shift:

Description:

Essential Job Functions to include:

• Provides technical expertise to team members, business analysts, management and clients.  Serves as a mentor to less technically experienced team members; assigns work and provides training and guidance on system functionality and software products.
• Analyzes, troubleshoots, and resolves highly complex hardware, software and connectivity issues. Researches and evaluates a variety of reports, job logs, scheduled job settings, availability of other servers, installed application file structure, and other software settings.  
• Serves as a technical lead over application projects (e.g., major upgrades, database migrations, hardware platform moves). Plans, directs and assigns work of team members. Provides technical guidance and problem resolution as needed. Monitors performance of team members and provides feedback to manager.
• Plans, installs and configures releases, patches and service pack updates.  Manages and monitors environment to ensure continued software functionality. Utilizes software applications to deploy software updates on multiple servers. Interfaces with other technical support teams to coordinate software updates.
• Develops and initiates scripts in order to correct database problems, supports project goals and reports requested data.
• Configures, replaces and troubleshoots servers. Monitors the servers and all associated processes. Interface with and seek assistance from other technical support teams to ensure all operating system settings are in place and all related software is correctly loaded.
• Provides application database management support.  Monitors error logs, schedules backups, run scripts, etc.
• Proactively analyze, recommend and implement solutions to improve overall  software performance.
• Monitors, identifies and reports applications errors.  Documents system problems for reference. Creates and maintains system documentation.
• Develop plans and scheduling/timing of database and server updates, replacements and application upgrades. Determines what issues need to be escalated to other TIS technical team members or outside vendors.
• Interfaces with other TIS support to test functionality of installed or updated software and explore new opportunities to improve software performance.
• Facilitates meetings to discuss scheduled upgrades and technical issues requiring attention.
• Knows, understands, incorporates and demonstrates the Trinity Health Mission, Vision and Values in leadership behaviors, practices and decisions.
• Maintains a working knowledge of applicable Federal, State, and local laws and regulations, Trinity Health Corporate Integrity Program, Code of Ethics, as well as other policies and procedures in order to ensure adherence in a manner that reflects honest, ethical, and professional behavior.
• Performs other duties as assigned.
• pay grade 14 range 84,491.07-126,736.6031  Actual compensation will fall within the range but may vary based on factors such as experience, qualifications, education, location, licensure, certification requirements, and comparisons to colleagues in similar roles.

PREFERRED QUALIFICATIONS

• Assist in managing Unix/Linux and Windows server environments, handling routine maintenance, patching, and basic troubleshooting
• Follow established security protocols (SSL/TLS, RSA encryption, chain of trust, two-way handshake) and help keep documentation up to date
• Generate and renew certificates/keys with OpenSSL or Keytool under senior guidance for internal and external CAs
• Install, configure, and perform basic administration of web servers (IIS, Apache, NGINX)
• Support application servers (Tomcat, JBoss, IBM WebSphere, WebLogic, .NET) by applying configuration updates and monitoring performance metrics
• Debug front-end issues in web applications built with HTML, JavaScript, PHP, Java, or ASP by reviewing logs and browser developer tools
• Troubleshoot common web application and networking issues, escalating complex problems to senior engineers when needed
• Collect JVM thread dumps, adjust heap sizes, and collaborate with senior staff to tune Java/JVM parameters for stable performance
• Understand fundamentals of IP addressing, subnets, routing, and DNS; assist in updating records and verifying connectivity
• Perform initial diagnosis on transport-layer problems (TCP/UDP), capturing packets with tcpdump/Wireshark and documenting findings
• Work with load balancer configurations (F5 BIG-IP, NGINX, HAProxy, AWS ALB) to add/remove