Commercial Card Client Experience and Implementation Manager

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Job Description:

At Regions, the Commercial Card Client Experience and Implementation Manager leads the delivery, implementation, and ongoing client experience for commercial card solutions. This role oversees Commercial Card technical consulting and product implementation to ensure new and existing clients are onboarded accurately, efficiently, and with a strong focus on client satisfaction. The manager is accountable for daily workflow management, issue resolution, and continuous improvement of implementation processes and client outcomes.

Primary Responsibilities

• Leads and manages a team of Commercial Card Technical Consultants and Implementation Specialists, including daily workflow assignment, prioritization, quality oversight, and performance management
• Oversees technical solution design and integration activities led by Commercial Card Technical Consultants to ensure alignment with client needs, commercial card platforms, and client experience standards
• Coaches and develops Commercial Card Technical Consultants to strengthen technical expertise, client advisory capabilities, and effective partnership with sales, implementation, and technology teams
• Ensures consistent execution of client technology consultations, project planning, and integration coordination across the Commercial Card Technical Consultant team
• Ensures all commercial card implementation documentation is complete, accurate, and submitted on time by the field
• Partners with sales, operations, and technology teams to resolve incomplete or inaccurate setup information and minimize client impact
• Serves as a key escalation point for complex implementation, technical, or client experience issues
• Drives consistent, high‑quality client experience throughout implementation and post‑implementation handoff
• Identifies process gaps and recommends improvements to enhance efficiency, accuracy, and client experience
• Performs general management duties, exercising authority over staffing decisions, performance appraisals, promotions, corrective action, and terminations

This position is exempt from timekeeping requirements under the Fair Labor Standards act and is not eligible for overtime pay.

This position is incentive eligible.

Requirements

• Bachelor's degree and seven (7) years of banking experience, of which three (3) years must be in a supervisory/managerial capacity
• Or High School Diploma or GED and eleven (11) years of banking experience, of which three (3) years must be in a supervisory/managerial capacity

Preferences

• Commercial card, treasury management, or payment operations experience
• Experience leading technical consultants or implementation teams
• Familiarity with Visa commercial credit solutions and Total Systems Services (TSYS)

Skills and Competencies

• Ability to provide consultative leadership throughout a project, providing guidance around service functionality and impact to the client experience
• Advanced knowledge of Commercial Card products and services
• High level industry-specific business knowledge
• Strong oral, written and presentation skills

Position Type

Compensation Details

Pay ranges are job specific and are provided as a point-of-market reference for compensation decisions. Other factors which directly impact pay for individual associates include: experience, skills, knowledge, contribution, job location and, most importantly, performance in the