Commercial Project Manager

Commercial Project Manager, Pharmaceuticals

Position Summary:

• Work Schedule: M-F 1st shift

• 100% on-site

Catalent’s Kansas City facility is home to our Oral & Specialty Drug Delivery, Biologics Analytical Services and Clinical Supply Services businesses. The site provides a range of integrated services for oral solid dosage forms, from formulation development and analytical testing to clinical and commercial-scale manufacture.  The Kansas City facility is a Center-of-Excellence for our Biologics Analytical Services business. Our talented team has over 25 years of experience providing analytical services for stand-alone and integrated biologics projects.

Catalent Pharma Solutions in Kansas City, MO is hiring a Commercial Project Manager, Pharmaceuticals. The Commercial Project Manager, Pharmaceuticals acts as the customers’ primary contact and liaison related to supply of products and services from the site.  Ensure customer satisfaction by taking ownership of sales order process from receipt to dispatch and billing, including related KPI’s and continuous improvement. Build strong relationship with key stakeholders in the customer organization and ensure a consistent experience whilst promoting the Catalent brand. Coach and develop the team to drive for service excellence.

The Role:

• Serve as the primary customer contact for assigned accounts, managing all communications, schedules, issues, and proactive updates while processing sales orders and providing firm commitment dates.

• Proactively manage the customer forecasting cycle, counseling accounts on expectations, handling necessary escalations, and providing support and timely updates on product shipments and third-party orders.

• Ensure smooth operations by overseeing the receipt of required customer forecasts and by generating necessary internal and external reporting related to customer-supplied materials.

• Monitor and report on customer forecast accuracy, On-Time Delivery (OTD), and other KPIs; forecast monthly/quarterly revenue for Finance; and ensure accurate billing and revenue reconciliation..

• Ensure customer is billed appropriately for all products and services provided.

• Work with Finance Department to confirm POD and reconcile revenue accounts.

•  Track on Time Delivery (OTD) and Key Performance Indicators (KPI) for customers and provide feedback to management.

• Track and report on customer forecast accuracy

• Provide periodic reporting to Supply Chain management.

• Forecast monthly and quarterly revenue plan to Finance.

• Other duties as assigned

The Candidate:

• 3-5 years of relevant experience in customer service, sales or project management is preferred.

• Bachelor's Degree is preferred.

• Must be computer literate with past experience using ERP systems preferred.

• Proficient in Microsoft applications (Word, Excel, PowerPoint, etc).

• Excellent written and verbal communications skills. Ability to easily learn and retain technical information.

• Must be able to interact effectively with a variety of individuals and personalities within and between departments.

• Well organized with ability to handle multiple activities simultaneously.

• Good problem-solving skills, including innovative and creative solutions.

Why you should join Catalent:

• Defined career path and annual performance review and feedback process 

• Diverse, inclusive culture 

• Positive working environment focusing on continually improving processes to remain innovative

• Potential for career growth on an expanding team within an organization dedicated to preserving and bettering lives 

• 152 hours of PTO + 8 paid holidays

• Dynamic, fast-paced work environment

• Generous 401K match 

• Medical, dental and vision benefits effective day one of employment 

• Tuition Reimbursement - Let us help you finish your degree or start a new degree!

• WellHub- program to promote overall physical wellness 

• Perkspot - offers exclusive or private discounts from approximately 900+ merchants in a wide array of categories

Catalent offers rewarding opportunities to further your career!  Join the global drug development and delivery leader and help us bring over 7,000 life-saving and life-enhancing products to patients around the world. Catalent is an exciting and growing international company where employees work directly with pharma, biopharm