Senior Employee Relations Specialist (f/m/d)

🌍 Can you help us change the world?

It’s true. At Mews, we dream big. As a Hotel Tech unicorn valued at $1.2b, we’re propelling new-generation cloud technology within global hospitality. With our industry-leading property management solution, we’re enabling the world’s most revolutionary hospitality brands to accelerate their digital transformation.

We’re on the lookout for ambitious, tenacious and passionate people who want to join the next generation of innovators and disrupt the hospitality industry with us. Sound good so far? Keep reading and tumble down the Mews rabbit hole... 🐇

🧑🏻‍💻 About the role

First things first: you want to know what you’re actually applying for. It’s impossible to capture every nuance of a role – especially at a rapidly growing company like Mews – but if we had to distil it down to a job description (which we do because this is a job description), it would be this:

As an Employee Relations Specialist at Mews, you will play a pivotal role in ensuring every employee is treated with fairness, and respect, especially in difficult situations. You will be responsible for managing employee relations and ensuring compliance with local labor laws. You care about employee well-being and you are eager to get involved in projects to improve our employee experience. You will collaborate with People Business Partners who have local knowledge, and work with the legal team to tackle complex employee relations cases and ensure compliance with local labor laws. Your mission: to cultivate a supportive and inclusive environment where every employee feels valued and cared for.  

✅ Your mission, should you choose to accept it:

• Employee Relations Case Management: Oversee and manage global individual employee cases, ensuring timely and effective resolution. Provide support, coaching, and guidance to employees and managers throughout the process. 
• Employee Health: Oversee long-term sickness cases in accordance with applicable regulations and company policies. Collaborate with occupational health providers to support employee well-being and workplace reintegration. Provide guidance and compassionate support to employees and managers throughout the process. Ensure compliance with local Health & Safety requirements.
• Policy Development and Implementation: Collaborate with People and legal teams to craft and update our policies. Ensure these policies are communicated effectively and embraced across Mews. 
• Investigations and Resolutions: Lead thorough, unbiased, and impartial investigations into employee grievances, alleged breaches of code of conduct, and other type of company policy violations. 
• Offer actionable recommendations and follow through to ensure resolution. 
• Training and Development: Design and deliver engaging training programs on employee relations topics, from conflict resolution to performance management and legal compliance. Enjoy the creativity and autonomy to build trainings based on the needs you identify. 
• Data Analysis and Reporting: Analyse employee relations trends and metrics. Provide insightful recommendations to enhance employee engagement and retention. 
• Global Compliance Oversight: Stay ahead of the curve with labor laws and regulations across multiple countries. Adapt swiftly to new legal landscapes and provide expert guidance on international employee relations issues. 

🤝️ You’ll be a great fit if you bring the below with you:

• Employee Relations & Case Management – Expert knowledge in at least in at least 2 European countries, within a high volume, fast-paced environment.
• Employee Health & Well-being – Expertise in long-term sickness cases, occupational health collaboration, and Health & Safety compliance.
• Policy Development & Compliance – Skilled in crafting, updating, and implementing policies with strong labor law knowledge.
• Investigations & Conflict Resolution – Proven ab