Account Manager (SMB)

At Apartment List, we’re on a mission to find every renter a home they love at the value they deserve. Finding the right place to live is one of the most important, time-consuming and expensive decisions that all of us make. Getting it right matters. We’ve helped over 1 million families find a home they love, and we’re just getting started.

We’re passionate about building a world-class sales team, as we believe that exceptionally talented people are the key to delivering a great customer experience at every turn. We provide a unique opportunity to grow by being surrounded by a team of brilliant and experienced individuals and leaders.

Our team is dedicated to cultivating personal and professional development by creating a culture of feedback, transparency, innovation, passion, learning, and winning. Our business is dependent on happy clients who understand and participate in the Apartment List vision. We are seeking a tenacious team member to join the sales team who loves evangelizing a disruptive, new real estate marketplace advertising opportunity and wants to be part of a growing, evolving team.

As an SMB Account Manager, you will be responsible for leveraging existing partnerships and helping achieve Apartment List’s sales and revenue goals. You are a self-starter who loves to learn and takes initiative. You are naturally curious about what makes a business tick and ask great questions to understand your market, customers, and product. You have a track record of high performance and meeting goals. You are a team player and have great examples of actions that put the team first. Most of all, you want to be part of building a special company that is transforming an industry.

*** This is a REMOTE position with the expectation of regular in-person travel, ~ 30% of time spent in the market to visit clients across the US. 

Here’s what you’ll do as part of the team:

• Grow Supply: You will grow our supply by expanding our current partnerships between Apartment List and Property Management Companies within your account base.
• Maximize Client Retention: You will identify client challenges and pain points and partner with cross-functional team members (Product, Analytics, Data Operations) to provide solutions. You will be responsible for key customer success metrics, including customer churn and satisfaction.
• Performance Reviews: You will own building out performance review materials and data insights to present with clients on a regular basis. You can easily tell a story using data.
• Maintain Records and Reports: Develop and maintain accurate sales and/or revenue forecasts and management of quota funnels. Maintain up-to-date and accurate ticket status and documentation for projects and escalated tickets
• Build a Best-In-Class Expansion Sales Team: You, along with your peers and leaders across the Go-To-Market function, will have a winning mindset that will enable us to deliver against challenging performance goals and uplevel each other.

Here are the skills and experience you’ll need to be successful:

• You have at least 2 years of account management and/or sales experience working with small to medium sized accounts or a solid track record in a client-facing role, whether that is customer success, account management, sales or consulting
• Strong performance against your KPIs and quota
• Strong analytical skills and technical capabilities
• You’re not afraid to get scrappy in a fast-growing startup environment and use your creative problem solving skills to deliver results
• You are data and analytics focused and know how to utilize key insights and/or trends to drive client buying decisions
• Develop and maintain accurate sales and/or revenue forecasts and management of quota funnels
• Act as a true account owner overseeing almost all aspects of the client's business
• Maintain up-to-date and accurate ticket status and documentation for projects and escalated tickets
• You're excited to join the Apartment List team, ready to bring your energy and dedication to drive success in sales and account management

Here's the Pay Range:

At Apartment List, we carefully consider a variety of factors to determine compensation for each position, including the role, level, and work. The US base salary range for this position is $80,000 - $110,000 OTE (Base: $46,000 - 66,000) + equity, which reflects the compensation target for new hire salaries for the position across all US locations. Please note, the compensation details reflect base salary only and do not include bonus, benefits, and perks that we offer. 

We also rely on market indicators along with considering your work location, job related skills, ex