Assistant General Manager | Full-Time | Snapdragon Stadium

Oak View Group

Oak View Group is the global leader in venue development, management, and premium hospitality services for the live event industry. Offering an unmatched, 360-degree solution set for a collection of world-class owned venues and a client roster that includes the most influential, highest attended arenas, convention centers, music festivals, performing arts centers, and cultural institutions on the planet.

Position Summary

The Assistant General Manager (AGM) reports to the General Manager (GM) and oversees all day-to-day operations at the venue including direct oversight of the following departments: av/broadcast, engineering, event management, groundskeeping/field management, information technology, and operations. Assists in providing overall administrative planning, direction, policies to staff, assuring the highest quality service program to assure booking and rebooking of events. The AGM ensures an effective and cost-efficient program by controlling the venue operating budget as well as providing highly responsible staff assistance and management to the GM.

This role pays an annual salary of $150,000-$180,000 and is bonus eligible.

Benefits for Full-Time roles: Health, Dental and Vision Insurance, 401(k) Savings Plan, 401(k) matching, and Paid Time Off (vacation days, sick days, and 11 holidays).

This position will remain open until June 27, 2025.

About the Venue

Snapdragon Stadium is a 35,000-seat multipurpose venue that serves as the home for San Diego State University football, San Diego FC (MLS), San Diego Wave FC (NWSL), major concerts and festivals, college and professional sports, motorsports, international soccer, entertainment events and private special events. 

Responsibilities

• Assist the GM in planning, directing, and managing the day-to-day operations of the stadium, including direct oversight of the following departments: av/broadcast, engineering, event management, groundskeeping/field management, information technology, and operations. AGM also assists the GM with oversight of the following departments: booking, box office, finance, guest experience, security, and special events.
• Maintains active contact with the Client/Contract Administrator. Monitors Oak View Group’s compliance with all provisions of the management contract.
• Actively promotes the use of the facility to maximize its utilization.
• Establishes and maintains effective working relationships with the Client/Contract Administrator, tenants, government departments and agencies, entertainment industry, community, and civic organizations to encourage continual and regular use of the facility.
• Assures the coordination, implementation and administration of specific plans and programs prescribed by corporate directives, to include matters of training and development; quality assurance; energy efficiency; safety/emergency procedures, crowd control and crisis management procedures, or other areas as needed.
• Develops and implements facility goals in accordance with the management contract, the Client’s objectives, corporate policy, and good business practice.
• Prepares and maintains required and necessary reports/records for the Client/Contract Administrator and for the Corporate Office.
• Plans, organizes, coordinates, and directs all activities and personnel engaged in maintaining and operating the facility.
• Investigate, analyze, and resolve operational problems and complaints.
• Conduct periodic team meetings to discuss procedures, issues, and policy changes.
• Assist in the preparation and negotiation of RFP’s and service agreements as needed.
• Review agreements for compliance with client requirements.
• Assists and coordinates with the development of the annual operating calendar, activity schedules, projections for attendance and/or revenue.
• Assist the GM in the development and administration of the facility’s operating and capital budgets.
• Work directly with the department directors in developing departmental operating budgets and revenue projections.
• Recruit, select, lead, motivate and evaluate director level staff; provide or coordinate training as needed; work with employees to correct deficiencies; implement discipline and termination procedures.
• Work with the departmental leaders in the day-to-day management of their various departmental disciplines; review and evaluate processes and results; identify and resolve deficiencies and challenges.
• Demonstrate continuous effort to improve operations, decrease turnaround times, streamline work processes, and work cooperatively and jointly to provide quality seamless customer service.
• Develop and implement programs, policies, and procedure