Store Supervisor

POSITION TITLE:              Store Supervisor 
STATUS:                              Hourly, full-time
REPORTS TO:                     Store Manager and/or Assistant Store Manager

SUPERVISES:  In coordination with the management team: store associates, employees, trainees, volunteers, and auxiliary staff. 

EDUCATION AND WORK EXPERIENCE:

• High School degree or equivalent
• Three years supervisory experience
• Three years of demonstrated experience in a retail environment
• Demonstrated knowledge of cash controls and cashier procedures

KNOWLEDGE, SKILLS AND ABILITIES REQUIRED:

• Detail oriented and attention to detail
• Team player with a spirit of cooperation and work with all others towards goals set by management
• Able to delegate job tasks and give instructions in an oral and/or written manner
• Strong use of the English language in verbal and written communication
• Good organizational skills
• Ability to work with the public in a professional manner
• Ability to work in a fast-paced environment and maintain poise under pressure
• Customer service mindset
• Strong knowledge of cash controls and cashier procedures
• General knowledge of business protocols
• Ability and willingness to keep information confidential
• Must complete and adhere to Protecting the Mission requirements and guidelines, including the ability to pass a TSA background check
• A valid, in-state license and ability to pass The Salvation Army’s in-house driving test and MVR check
• If employee owns his/her own vehicle, must possess current auto insurance for instances in which a personal vehicle is used on TSA time and/or business. Please note that TSA adheres to the federal standards regarding mileage reimbursement.
• Comfort with and ability to operate a 20’ box truck preferred

SOFTWARE-RELATED SKILLS:

• Cash register skills required
• Microsoft Word and Excel preferred
• Ability to use new software programs with basic training.

SCOPE OF POSITION:

In coordination with the management team, the supervision of store staff in daily responsibilities of meeting daily goals, merchandise organization, production, customer service, and sales while maintaining a clean organized retail setting.  When the Store Manager is not on site, the Store Supervisor will be responsible for all daily activities in the store.

ESSENTIAL DUTIES AND RESPONSIBILITIES:

Personnel

1. The Store Supervisor (herein after denoted as SS) will be responsible to train and supervise all employees, volunteers and auxiliary staff working in the thrift store. Handling of personnel matters and documentation required.
2. The SS will provide specific written input with reference to annual evaluations of employees and evaluation of trainees as needed from referring agencies.
3. The SS will provide regularly scheduled staff meeting with all store personnel to communicate to them the goals of the organization and recommendations for improving operations. These employees will be given an opportunity for input with ideas and concerns that they have regarding the operations.
4. The SS shall ensure that all staff and volunteers will be thoroughly orientated in safety and accident policy and procedures as out lined in The Salvation Army Employee Handbook.

General Responsibilities

1. The SS will provide quarterly documentation to support the pricing of merchandise using other thrift stores in the community as a comparison. Prices in the thrift store will be adjusted to effectively remain viable in the area marketplace.
2. The SS will be responsible for the handling of the store sales income on a daily basis to include uniform procedures for: all types of cash, charge, check and voucher transactions; daily sales report documentation, bank deposits and cash/check donations.
3. The SS must be cross-trained in all store positions and able to cover any open shifts to ensure full coverage. The SS must also assist in any given position during busy periods or periods of high volume (ex. cashiering, stocking, etc.)
4. The SS will be responsible for the opening and closing procedures for the store
5. The SS will delegate the arrangement for seasonal shopping and merchandise availability on continuing bases. Clothing racks and other stock fixtures are to be kept full of current merchandise at all times.
6. The SS will ensure the frequent changing and upgrading of all store displays ensuring that all floor stock is attractively organized and frequently rearranged