HR Director (Associate Services & Corporate HR)

Join Our Team at MasterCorp, Inc.!
At MasterCorp, Inc., we provide exceptional service and innovative solutions in the hospitality industry. As a leader in our field, we believe in the power of teamwork, integrity, and a commitment to excellence. Our dynamic and inclusive workplace fosters growth, creativity, and the opportunity to make an impact. We are looking for passionate and driven individuals to join our team and help us continue to deliver outstanding results for our clients.

POSITION OVERVIEW: 

The Director, Associate Services and Corporate Human Resources serves as the operational and strategic backbone of the company’s Human Resource function.  This role leads the Associate Services organization, the centralized HR operations hub responsible for delivering consistent, compliant, and high-quality HR services to associates across the enterprise.  In parallel, the role acts as a trusted HR business partner to senior leaders in corporate functions – such as HR, Finance, Legal, IT,  and Business Development – ensuring people strategies are aligned with business priorities.  This dual-impact position function blends operational excellence, strategic advisory, and enterprise leadership, ensuring the HR function is both a reliable service engine and a forward-looking partner to the business.  This position will be on-site in our Orlando, FL office.

Our Values: Every associate must demonstrate our values of:   

• Integrity – We never compromise on our word.  We act with transparency – we are a trusted partner.   

• Pride – We are proud of our people and they are proud to work for MasterCorp.   

• Quality – We do things the right way and strive to continuously improve every day.  

• Dependability – We keep our promises.  We are accountable for our actions.  We meet or beat our deadlines – you can count on us.   

• Respect – We value and appreciate every member of our team.  We treat each other as we wish to be treated ourselves. 

COMPETENCIES REQUIRED  

• Communicates Effectively – Develops and delivers multi-mode communications that convey a clear understanding of the unique needs of different audiences.  

• Develops Talent –  Develops people to meet both their career goals and the organization’s goals.  

• Financial Acumen – Interprets and applies understanding of key financial indicators to make better business decisions.  

• Plans and Aligns – Plans and prioritizes work to meet commitments aligned with organizational goals.   

• Organizational Savvy – Maneuvers comfortably through complex policy, process, and people-related organization dynamics.  

• Customer Focus – Builds strong customer relationships and delivers customer-centric solutions.  

• Drives Results – Consistently achieves results, even under tough circumstances.  

ESSENTIAL FUNCTIONS 

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.  

• Lead and oversee the Associate Services team with accountability for service delivery quality, timeliness, consistency, and associate experience.
• Drive continuous improvement in HR transactions, associate inquiries, HR shared services tools, and workflow design.
• Partner with VP HR Service Delivery on the evolution of the Associate Services model.
• Ensure policy interpretation, employment verification, recordkeeping, and HR operations meet compliance and service standards.

Corporate Human Resources Leadership

• Serve as the senior HR leader for corporate departments, including HR, Legal, Finance, IT, and Business Development as well as any assigned business-support teams.
• Provide guidance, coaching, and counsel to corporate leaders (DVPs, VPs, and department heads) on complex performance situations, talent development, and organizational issues.
• Oversee the execution of corporate HR programs such as performance management, annual reviews, talent calibration, and succession planning.
• Administer corporate HR policies and ensure they are consistently applied across corporate teams.
• Oversee complex and confidential associate relations issues, including EEO, harassment, and corporate investigations, partnering with Associate Relations and legal as needed.
• Facilitate corporate HR training programs, talent review cycles, HR communications, and leadership development initiatives.

Strategic Consulting & Collaboration

• Drive organizational HR initiatives in partnership wi