Head of Client Strategy & Growth

One in two people experience debilitating back, neck, shoulder, or joint pain — but traditional treatments have failed to meet their needs. Physical therapy can be expensive and hard to access; appointments often involve long commutes and missed work. Making matters worse, unresolved pain can trigger the overuse of opioids and surgeries.
Join us in reimagining healthcare from the ground up. We’re making high-quality care accessible by pairing wearable sensors and computer vision with a world-class clinical team. Hinge Health puts a digital clinic in every member's pocket. Now millions of people can access personalized digital care from a physical therapist, guidance on behavior change from a health coach, and expert consultations with an orthopedic surgeon. With a single app and wearable technology like our Enso device, we’re helping to reduce pain, surgeries, and opioid use.
Work From AnywhereFor this position the individual  has the flexibility to work anywhere, within the United States.
About the Role
As a leader on the Client Success team, you will be responsible for leading on initiatives that drive our client retention and revenue growth strategy, including commercial reporting, new product GTM, upsells, cross-sells, and more. Your work will directly impact scalable processes we implement across the entire team to achieve our long-term retention and revenue goals. 
The ideal candidate will have 10+ years experience in account management, sales, or consulting and managing small, high performing teams. Startup experience is a plus, but not a must. 
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WHAT YOU’LL ACCOMPLISH

• Client strategy and retention: Develop and execute strategic initiatives aimed at achieving client retention goals in partnership with CS team leadership. Partner with Customer Marketing, Product Marketing, Commercial Reporting, and Data Analytics to develop our client reporting narrative.
• Revenue growth: Develop and execute strategic initiatives aimed at achieving client revenue goals in partnership with CS team leadership. Help improve our team’s ability to secure best-practice enrollment communications campaigns. Identify and develop strategies for additional revenue opportunities through pilot expansions, new lines of business, and ecosystem partners. 
• New product GTM: Act as the CS liaison for our new product go-to-market strategy and take responsibility for ensuring high adoption of new products and services within the book of business. Collaborate with internal teams (Product, Data analytics, Clinical, etc) to share customer feedback and industry knowledge; contribute to the development of new products and solutions. 
• Customer advocacy: Partner with Customer Marketing to develop and execute on our roadmap, including our Customer Advisory Board and First Movers advocacy program. Lead additional initiatives with the team to turn client into advocates

WHAT WE'RE LOOKING FOR

• Relationship-building: Authentically builds relationships with others at all levels, including clients, partners, and internal colleagues. Builds relationships as a trusted & respected thought-partner, not just as a vendor. Challenges the customer’s thinking through insight. 
• Client Strategy: Expert with the tenets of client management and revenue growth. Innate ability to truly understand the needs of the customer to inform strategic team initiatives. Develops actionable and outcome-oriented strategies aligned with business direction. 
• Problem Solving: Balanced approach to prioritizing and addressing issues or challenges. Leverages data and information to make decisions in a timely manner. Experiments with new ideas and proposes novel ways of looking at problems
• Change management: Able to influence stakeholders at all levels to effect process change. Effectively lead through change in a fast growing and dynamic environment. 
• Communicate effectively: Able to communicate with internal and external stakeholders in ways that conveys both clarity of thought and rigor, while being concise - be that via prose or visual aids. Translates complicated and complex topics into simple, inspiring narratives.
• Think long-term: Does not sacrifice long-term value for short term results. Invest in the activities that set us up for success beyond the next month or quarter. 
• Create trust: Always acting in the best interest of our members, clients and the company. Able to get buy-in from internal/external stakeholders to balance resource allocation with maintaining high client satisfaction. 
• Make results happen: Measure performance by results and impact, not actions or good intentions. Put maximum resources behind the highest leverage initiatives that will really move the needle. 
• Lead at all levels: Effectively manage a small team (1-2) in support of team goals and their professional development. Excel at high l