Retail Manager

Location: Springdale, Utah

POWDR is an adventure lifestyle company that inspires every human being with cool experiences in awesome places. Within POWDR’s portfolio are seven mountain resorts including Copper Mountain and Eldora Mountain Resort in Colorado; Boreal Mountain Resort and Soda Springs in the Lake Tahoe region of California; Mt. Bachelor in Oregon, Snowbird in Utah and SilverStar Mountain Resort in British Columbia, Canada.  Included in the POWDR portfolio, is Stovepipe Wells located in Death Valley National Park, operated under a long-term concessions contract with the National Park Service.

Zion Lodge is in National Register of Historic Places designed in 1924 by Gilbert Stanley Underwood in the National Park Service rustic style. The Zion Lodge is a year-round operation with 76 hotels rooms, 6 suites and 40 cabins as well as a restaurant, outside grab and go café, bar, gift shop and auditorium space. In the year 2025 a coffee and wine bar will be opening.

Zion Lodge is a welcoming, safe, and environmentally responsible resort providing accommodations and services inside Zion National Park. Over the next few years, the resort will undergo upgrades to rejuvenate accommodations and dining for public enjoyment. Renewable energy projects and energy efficiency upgrades will also be completed as well as other Sustainability innovations. POWDR operates Zion Lodge under a long-term concession contract with the National Park Service.

Job Summary:

The Retail Manager is responsible for duties over-seeing the day-to-day operations of the Gift Shop, rentals, managing staffing, sales goals, and inventory. The ideal candidate will implement green procurement guidelines,  merchandise strategy for local native handicrafts and art,  safety standards and quality of service. The person in this role motivates and inspires the team to drive sales and meet revenue goals. This position reports directly to the Operations Manager. You will actively cultivate a safe, friendly, and fun work environment where outdoor adventure and environmental stewardship are embraced.

Essential Duties and Responsibilities:

• Executes upon POWDR inventory activities, ensures and upholds pricing from marginal demands.
• Oversees on the job inventory with team performing regular cycle counts of inventory to manage products sold.
• Train and develop staff to ensure excellent customer service and efficiency.
• Upholds and communicates ESQ (environmental, safety and quality standards) and accountability to ensure effective and efficient teamwork.
• Manages labor, payroll, and expense to meet the annual budgetary goals.
• Creative, captivating displays for inventory flow, feng shui techniques a bonus.
• Works with leadership to promote  marketing programs, sales and branding.
• Manages POS functionality by ensuring accurate product set up, item tree display, discounting options, and operator security.
• Works with management team to procure equipment, retail soft goods and accessories, and assists with logo apparel design process and branding.
• Matches orders, reconciles invoicing and conducts monthly retail inventories.
• Orchestrates the implementation of ESQ targets, objectives, and systems of monitoring and measuring set forth in company strategic and ESQ plans, NPS Merchandise Plan, etc.
• Employee relations, performance management, hiring and recruitment, team development and training, department meetings, accountability, coaching, rewarding and communicating strengths and weaknesses  and  overall professional development.
• Documents employee issues and manages based on policy and procedure.
• Promotes overall enjoyable staff experience by implementing positivity and fun in daily operations.
• Stocks goods, logs inventory counts into systems, retail operational activities and pricing
• Matches and reconciles invoicing, orders and helps to complete monthly retail inventory activities
• Trains and supervises staff to ensure excellent customer service and efficiency.
• Comprehends and communicates ESQ (environmental, safety and quality standards) and accountability to ensure effective and efficient teamwork.
• Supports  payroll, and expense strategies to meet set budgets
• Maintains  displays for inventory flow
• Learns and follows structure for company marketing programs, sales and branding.
• POS functions with accuracy and competency
• Support receiving of ordered equipment, retail soft goods and accessories, and assists with logo apparel design process and branding.
• Leads the staff with implementation of requires ESQ targets, objectives, and systems of monitoring and measuring set forth in company strategic and E