Sr. Service Dispatch Coordinator

Wondering what’s within Beckman Coulter Diagnostics? Take a closer look.

At first glance, you’ll see that for more than 80 years we’ve been dedicated to advancing and optimizing the laboratory to move science and healthcare forward. Join a team where you can be heard, be supported, and always be yourself. We’re building a culture that celebrates backgrounds, experiences, and perspectives of all our associates. Look again and you’ll see we are invested in you, providing the opportunity to build a meaningful career, be creative, and try new things with the support you need to be successful.

Beckman Coulter Diagnostics is proud to work alongside a community of six fellow Diagnostics Companies at Danaher. Together, we’re working at the pace of change to improve patient lives with diagnostic tools that address the world’s biggest health challenges. 

The Sr. Service Dispatch Coordinator for Beckman Coulter Diagnostics is responsible for support of the Service Organization and Beckman Coulter Customers.

This position is part of the Service Organization located in Indianapolis, Indiana, and will be a Hybrid role. At Beckman Coulter, our vision is to relentlessly reimagine healthcare, one diagnosis at a time.

You will be a part of the Service Organization and report to the Field Service Supervisor responsible ensuring that critical equipment in hospitals, doctor's offices, reference laboratories, and research institutes across the country are serviced and maintained in an efficient manner. If you thrive in a fast-paced role and want to work to build a world-class organization—read on.

In this role, you will have the opportunity to:

• Lead the planning and scheduling of field resources for Installations, Preventative Maintenance, and Field Modifications while balancing the urgent needs of a complex customer base for Emergency Repairs for that same instrumentation. Utilize Service Max and Oracle to perform critical tasks such as retrieving customer and other installed base information, inventory availability, part order status, work order updates, and to make changes as required with a sense of urgency
• Order parts utilizing Beckman Coulter warehouses across the U.S., sourcing from DHL or Field Service Engineer’s car stock. You will also be responsible for escalating and expediting cases involving out of stock parts meeting next day delivery for Field Service Engineers and Applications Specialists
• Partner with the Field Service teams at all levels of seniority to support customer’s needs and drive revenue growth by verifying and collecting purchase orders as well as identifying revenue generating opportunities. Manage the strategic scheduling of Field Service resources while balancing competing priorities such as Product Training; Mentoring; Inventory Cycle Counts; Vehicle Maintenance and Time Off. Assist with the closure of completed service jobs as needed to invoice customers in a timely manner

The essential requirements of the job include:

• High School Degree or equivalent
• 4+ years of experience in a Coordination/Dispatching environment or related customer service experience
• Knowledge of standard Computer Administrative Tools (Windows, MS Office, Teams, Outlook)

It would be a plus if you also possess previous experience in:

• Project coordination experience including managing competing priorities in a fast-paced environment
• Knowledge of Oracle/Service Max or similar SMS is desired
• Effectively demonstrating communication with all levels of leadership

At Beckman Coulter Diagnostics we believe in designing a better, more sustainable workforce. We recognize the benefits of flexible, hybrid working arrangements for eligible roles and are committed to providing enriching careers, no matter the work arrangement. This position is eligible for a hybrid work arrangement in which you can work part-time at the Company location identified above and part-time remotely from your home. Additional information