Associate Business Analyst (USA Remote)

Company Description

When you join Turnitin, you'll be welcomed into a company that is a recognized innovator in the global education space. For more than 20 years, Turnitin has partnered with educational institutions to promote honesty, consistency, and fairness across all subject areas and assessment types. Over 16,000 academic institutions, publishers, and corporations use our services: Gradescope by Turnitin, iThenticate, Turnitin Feedback Studio, Turnitin Originality, Turnitin Similarity, ExamSoft, Ouriginal and ProctorExam.

Turnitin has offices in Australia, India, Indonesia, Germany, Japan, Korea, Mexico, the Netherlands, the Philippines, Sweden, Ukraine, the United Kingdom, and the United States. Our diverse community of colleagues are all unified by a shared desire to make a difference in education. Come join us, and let's make change together.

Job Description

Turnitin is seeking a talented and motivated Business Analyst with a long-term focus on contributing to our ongoing success. The selected candidate will play a pivotal role in the upcoming Gainsight implementation project, with the opportunity for continued growth and development as a Business Analyst within our organization.

Key Responsibilities

Requirements Analysis and Documentation:

• Collaborate with cross-functional teams to gather and analyze business requirements for the Gainsight implementation project.
• Work closely with Gainsight Subject Matter Experts to understand platform capabilities and functionalities.
• Conduct thorough business process analysis to ensure alignment with Turnitin's objectives.
• Elicit and document clear and comprehensive business requirements for various stakeholders.
• Develop detailed documentation, including user stories, use cases, and process flows, to support the implementation.
• Collaborate with the project team to ensure optimal transition of user requirements into functional ones.

Stakeholder Engagement and Communication: 

• Act as a liaison between business stakeholders and the technical team to ensure effective communication and understanding.
• Facilitate workshops and meetings to gather insights and feedback from key business units.
• Analyze and interpret data to derive meaningful insights, contributing to data-driven decision-making processes.

Collaboration and Process Improvement:

• Collaborate with business users to understand and design solutions based on their business processes and requirements. 
• Work with business users to understand business reporting needs, gather and document requirements and functional specifications.
• Maintain documentation for change control management.
• Perform research and evaluate functions to develop efficient processes and ensure compliance with standards.
• Build use case requirements for data, and data quality management.

Qualifications

Qualifications:

• Bachelor's degree in Business Administration, or a related field.
• Minimum 3-5 years' directly related experience in a Business Analyst role.
• Working knowledge and experience with SFDC.
• Working knowledge and experience of Gainsight is a plus.
• Experience analyzing data and translating business requirements into technical specifications.
• Working knowledge of data governance concepts and frameworks.
• Ability to work collaboratively in a cross-functional team environment.
• Familiarity with project management methodologies (Agile, Scrum, etc.).

Characteristics:

• Strong root cause analysis and complex problem-solving skills.
• Strong communication and collaboration skills.
• Quick learner, critical thinker.
• Well organized and enjoys creating documentation.
• Self-directed and self-motivated with a proven ability to get things done.
• Demonstrated ability to proactively manage tasks, projects, and issues.
• Demonstrated team player, as well as a collaborative problem solver.
• Good written, verbal, and interpersonal communication skills.
• Self-starter with the ability to thrive in a remote work environment.

Turnitin Elements: 

• Accountability: Holds oneself responsible for required actions, and ensures that team members/colleagues/ peers also own responsibility for their designated tasks while meeting collective team and company goals. All in service of creating a high performing environment.
• Adaptability: The ability to flex when necessary to remain cohesive as a team amongst changing circumstances (environment, procedures, people, etc.).
• Quality Focus: Setting high quality standards for our work and striving for continuous improvement and quality assurance so that our internal & external customers get the best possible outcomes.<