Technical Sales Architect/Sales Engineer - Renewals

Our partner is seeking a talented Security TSA/SE to join their team in the tech industry in Seattle, WA. As the Renewal TSA, you will play a vital role in the technical aspects of renewal activities by presenting and demonstrating solutions, assisting in upselling and cross-selling, and acting as the main technical resource for the renewal team and potential customers.

Responsibilities:

• Develop a detailed approach to engaging targeted renewal customers through workshops and webinars
• Act as the main technical resource for the renewal team and potential customers
• Deliver technical product presentations via web conferencing or in the field
• Assist renewal reps and customers with resolving technical issues
• Deliver technical training modules to the team
• Work with the product management team as a liaison to accounts around technical product requirements
• Identify potential upsell and cross-sell opportunities based on existing renewals
• Interact with internal engineering teams to provide solutions to technical issues
• Bring a consultative selling approach and dedication to customer success
• Determine optimal solutions for resolving challenges
• Provide timely customer communications and extraordinary customer service
• Capitalize on opportunities by being organized and focused
• Travel throughout the region to visit customers

Requirements

• Bachelor's degree in Computer Science/Information Systems or equivalent
• 7+ years of technical experience in support or sales engineering, network operations support, email administration, and/or endpoint security
• 3 years of enterprise pre-sales experience working with network, email, endpoint, or cloud security products in a customer-facing role
• Comprehensive understanding of networking technology with a focus on security, including LAN and WAN networking protocols and technologies, switching, routing, and security
• Strong understanding of endpoint security and how it impacts customers' business operations
• Positive demeanor and friendly outgoing personality
• Strong written and oral communication skills, including conveying technical information in user-friendly language
• Ability to prioritize and work responsibly with or without direct supervision

Nice to have:

• 5 years of high-end technical sales experience working with network, email, endpoint, or cloud security products
• System architect and solution integration experience of AWS and Azure
• Experience selling governance and compliance solutions
• Strong network and endpoint security skills with real-world experience with Checkpoint, Cisco, Juniper, Bluecoat, Proofpoint, endpoint security tools, and appropriate certifications
• Advanced level network technology certifications (e.g. CCIE, CCSP, JNCIE, etc.)