Customer and Partner Solutions Engineer, gTech

Minimum qualifications:

• Bachelor’s degree in Engineering, Computer Science, a related field, or equivalent practical experience.
  
• 3 years of experience working with web technologies (e.g., HTML, CSS, JavaScript, or HTTP).
  
• 3 years of experience coding with one or more programming languages (e.g., Java, C/C++, Python).
  
• Experience in technical troubleshooting, and managing internal/external partners or customers.
  

Preferred qualifications:

• Experience translating technical concepts and solutions to non-technical and executive audiences.
  
• Experience with web technologies and the ad tech ecosystem.
  
• Ability to collaborate, deliver, and drive technical decisions with various customer stakeholder groups.
  
• Excellent technical leadership, project management, problem-solving, and troubleshooting skills.
  

About the job

In gTech Users and Products (gUP), our mission is to advocate for Google’s users by creating helpful and trusted experiences across the product ecosystem. We achieve this by meeting partners and consumers where they are with support and help, representing their needs with our product partners and proposing fixes and features that elevate their engagement with Google's diverse product ecosystem. Additionally we provide a range of product services that ensure our products are optimized for every user, no matter where they are in the world (e.g., localization, digitization, partner integration, and more).

In this role, you will be working with various internal teams as well as the web and advertising ecosystem to drive development and adoption of new privacy-forward technologies that mitigate cross-site and cross-app tracking.

Google creates products and services that make the world a better place, and gTech’s role is to help bring them to life. Our teams of trusted advisors support customers globally. Our solutions are rooted in our technical skill, product expertise, and a thorough understanding of our customers’ complex needs. Whether the answer is a bespoke solution to solve a unique problem, or a new tool that can scale across Google, everything we do aims to ensure our customers benefit from the full potential of Google products.

To learn more about gTech, check out our video.

The US base salary range for this full-time position is $118,000-$174,000 + bonus + equity + benefits. Our salary ranges are determined by role, level, and location. The range displayed on each job posting reflects the minimum and maximum target salaries for the position across all US locations. Within the range, individual pay is determined by work location and additional factors, including job-related skills, experience, and relevant education or training. Your recruiter can share more about the specific salary range for your preferred location during the hiring process.
Please note that the compensation details listed in US role postings reflect the base salary only, and do not include bonus, equity, or benefits. Learn more about benefits at Google.The US base salary range for this full-time position is $118,000-$174,000 + bonus + equity + benefits. Our salary ranges are determined by role, level, and location. The range displayed on each job posting reflects the minimum and maximum target salaries for the position across all US locations. Within the range, individual pay is determined by work location and additional factors, including job-related skills, experience, and relevant education or training. Your recruiter can share more about the specific salary range for your preferred location during the hiring process.
Please note that the compensation details listed in US role postings reflect the base salary only, and do not include bonus, equity, or benefits. Learn more about benefits at Google.

Responsibilities

• Provide onboarding support onto Privacy Sandbox services.
  
• Develop scalable support / escalation processes and technical documentation that enable vendor support.
  
• Triage questions, feature requests and issue reports that ecosystem players provide via our public channels. 
  
• Manage relationships with cross-functional stakeholders and collaborate with other gTech teams to provide consolidated technical and business feedback to product teams.
  
• Deliver technical solutions that facilitate support scaling via automation and tooling.