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Exemption Status:

Exempt

Schedule Details:

Monday through Friday, On Call - Required

Scheduled Hours:

8:30a-4:30p

Shift:

4 - Mixed Shift, 7.5 Hours (United States of America)

Hours:

37.5

Cost Center:

71000 - 0123 CSS

This position may have a signing bonus available a member of the Recruitment Team will confirm eligibility during the interview process.

Joining UMass Memorial Health – Community Healthlink (CHL) makes you part of a team doing work that is often life changing for those we serve. We provide high-quality behavioral health care services to individuals, couples, and families that is fulfilling both professionally and personally. CHL has been a leader in central and north Worcester County for over four decades in providing care to those facing mental illness, homelessness and substance use and recovery.

Everyone Is a Caregiver

At UMass Memorial Health, everyone is a caregiver – regardless of their title or responsibilities. Exceptional patient care, academic excellence and leading-edge research make UMass Memorial the premier health system of Central Massachusetts, and a place where we can help you build the career you deserve. We are more than 20,000 employees, working together as one health system in a relentless pursuit of healing for our patients, community and each other. And everyone, in their own unique way, plays an important part, every day.

Manages assigned program(s) provided on site and ensures program processes are consistent with regulations, contractual expectations, agency policies, and best clinical practices. The Program Director manages the efficient functioning of clinical and business processes necessary for quality care delivery.

I. Major Responsibilities:  

1. Management of the day-to-day operations of the assigned program(s) consistent with the agency mission, policies, procedures and with applicable laws, regulations, accreditation standards, and other applicable standards.  

2. Provide culturally competent leadership to the program. 

3. Provides and/or assigns clinical and administrative supervision to staff and evaluates their performance.  

4. Foster and maintain relationships with external stakeholders and represent CHL at all local and statewide meetings, coalitions, payers, and other stakeholder events. Develops pathways to and from community providers to support access to care for clients.  

5. Manage the program’s case assignment, admissions, transfers, and discharges.  

6. Maintain system for chart audits consistent with applicable agency, accreditation, and regulatory standards.  

7. Ensure quality of required program documentation    

8. Provide training on evidence-based practices and relevant subjects including customer service, systems of care, internal programs, and resources. Maintains compliance with program specific training topics and needs. 

9. Establish and maintain relationships with internal programs and departments to promote collaboration and communication throughout the agency.  

 

Standard Management Level Responsibilities:   

1. Directs and supervises assigned personnel including performance evaluations, scheduling, orientation, and training. Makes recommendations o