Senior Program Manager - Design

If you are interested in this position, please apply on Twitch's Career site https://www.twitch.tv/jobs/en/

About Us:

Twitch is the world’s biggest live streaming service, with global communities built around gaming, entertainment, music, sports, cooking, and more. It is where thousands of communities come together for whatever, every day.
We’re about community, inside and out. You’ll find coworkers who are eager to team up, collaborate, and smash (or elegantly solve) problems together. We’re on a quest to empower live communities, so if this sounds good to you, see what we’re up to on LinkedIn and X,  and discover the projects we’re solving on our Blog. Be sure to explore our Interviewing Guide to learn how to ace our interview process.

About the Role

We are looking for a thoughtful and collaborative Design Program Manager to join our growing Design Operations team within Platform Design to increase proficiency across the organization. Design Program Management works across the entire team, supporting our biggest projects, defining and tracking our goals, and ensuring that every designer has the support they need to promote creativity and invent customer-focused solutions. If you are excited to join the growing Design Program Management practice, with an aim at developing end-to-end process, routines, rituals, artifacts, engagement across the Product Organization and beyond, all within an inspiring UX team, with a big impact on our customers' experience we'd love to meet you. Our UX organization is mostly on the west coast but we are distributed throughout the United States.

You Will
- Execute, manage and continuously evolve our end-to-end process including activities, artifacts and meetings or routines;
- Stand-up supporting rituals and routines to support elevation of cross-department design projects from discovery to validation into a program of work
- Define and launch various how-we-work 101 methods and training for the design team to leverage, creating practical applications of process to tooling (Figma, JIRA) and across teams (UX Designer to Accessibility PM)
- Be a trusted advisor and strategic partner to Directors of Design supporting roadmap planning, helping galvanize and increase engagement across the team
- Work closely with and be an advocate for key internal teams such as Accessibility, Design Systems
- Be a resource and key collaborator with Product, Engineering and other cross-functional support or control partners; working collectively to identify opportunities to improve the design process and conversely to advocate for the design process across the business
- Develop resourcing, capacity planning and run table stakes program management routines like sprint planning, grooming, walking the board, etc.

- Create meaningful reports and presentations of program details and health for leadership - detailed and at-a-glance

- Build relationships with the designers and raise their concerns to design leadership in a detailed and applicable style

- Develop and seek feedback on solutions to common problems, implement the resulting solution

Perks
- Medical, Dental, Vision & Disability Insurance
- 401(k)
- Maternity & Parental Leave
- Flexible PTO
- Amazon Employee Discount

Basic Qualifications

- 5+ years managing complex projects for a large software business
- Proficiency with project management software especially JIRA / Atlassian tools
- Deep understanding of complex processes, design process standards and practices
- Helped teams of designers create a process to clarify ambiguous problems
- Proficiency in written communication, detailed notes or documentation creator
- Comprehension of common design tools such as Figma and Sketch
- Commitment to following through and helping others make decisions

Preferred Qualifications

- Certification in common program management techniques
- Experience as a designer, in service design, in design operations or close alignment with these teams in the past
-Understanding of Accessibility / WCAG best practices


We are an equal opportunity employer and value diversity at Twitch. We do not discriminate on the basis of race, religion, color, national origin, gender, gender identity, sexual orientation, age, marital status, veteran status, or disability status, or other legally protected status.

Los Angeles County applicants: Job duties for this position include: work safely and cooperatively with other employees, supervisors, and staff; adhere to standards of excellence despite stressful conditions; communicate effectively and respectfully with employees, supervisors, and staff to ensure exceptional customer service; and follow all federal, state, and local laws and Company policies. Criminal history may have a direct, adverse, and negative relationship