AVP, Global Claims Quality Assurance

Title:

AVP, Global Claims Quality Assurance

Company:

Everest Insurance Company

Job Category:

Claims

Job Description:

An exciting opportunity to join one of the fastest growing insurance companies in a truly global role where you can make a difference and have real influence!

Whilst Everest has a 40-year history of success, Everest Insurance is still relatively young and is experiencing significant continued growth resulting in exciting and challenging opportunities.

Everest has been a global leader in reinsurance with a broad footprint, deep client relationships, underwriting excellence, responsive service, and customized solutions. Our insurance arm draws upon impressive global resources and financial strength to tailor each policy to meet the individual needs of our customers.

Throughout our history, we have maintained our discipline and focus on creating long term value through underwriting excellence and strong Risk and Capital Management. We believe that our future is determined by the actions we take today, actions that go beyond business strategy and encompass the values important both to us and the communities in which we operate.

Role Purpose:

As a member of the Global Claims Quality Assurance program within Everest Insurance, the purpose of this role is to perform technical and operational claim audits, data analysis, training, reporting, audit system support, and other activities that will improve claim outcomes, avoidance of loss cost leakage, mitigate risk, and demonstrate quantifiable improvement.

Travel:

10-20%. May require two-week domestic or international travel over weekends.

Key Accountabilities:

What do we expect you to do?

On a Strategic Level

• Design support for and validation of QA function controls, process, capabilities, performance tracking
• Leadership of Quality Review and Focus Reviews. May be asked to perform reviews
• Re-Review of Supervisory Reviews to ensure supervisors are accurately reviewing files
• Performance MI & recommendations to continually enhance and improve QA
• Best Practice Subject Matter Expertise
• TeamThink QA System Development UAT, and Support
• Perform Operational Risk and Controls Reviews
• Delivery of Audit Findings
• Improvement Plan monitoring

Operational expectations

• Audit Leader for Claim Best Practice-Leakage, and Controls based (operational) Audits. May be asked to participate on reviews as an auditor, and or conduct Supervisory Reviews
• Ensure accuracy of all audit findings, information, and documents
• Dissect complex data sets, identifying “root cause” of issues/trends related to non-compliance. Develop audit plans and scope by reviewing available information and conducting research and analysis
• Plan audits and write clear and concise reports that give senior executives key information. Reports must be balanced, constructive and help management grasp the key issues in a way that will encourage them to be proactive
• Develop and monitor measurable improvement plans and effectively communicate so that management, QA team, and stakeholders are all working together
• Comply with all applicable standards, policies, guidelines, and procedures.
• Ensure BPs and standards are effectively designed, in place, and operating as intended
• Support of business cases for the implementation of technology solutions
• Anticipated overnight travel is 10% but could reach 20%. Will likely be in peaks and may include international travel 2 weeks at a time
• Must be fluent in English, with fluency in second language preferred
• Flexibility to work within global time zones, including travel, meetings while working remotely, etc.
• Execution of yearly business goals
• Timely and high-quality delivery of Audits

People expectations

• Highly collaborative and communicative stakeholder engagement with Regional Claim teams and stakeholders
• Deliver audit objectives by leading teams who are not direct reports. This may include Everest guest auditors, colleagues, or external vendors
• Evaluation of staff training needs and coaching
• Align, empower, and influence others through ideas, encouragement, and insight
• In future, position may require managing direct reports

What skills do we expect you to have?

Skills & Abilities:

• 10 or more years of commercial technical claim adjusting experience with specialization in at le