Group Sales Assistant Systems Specialist

Description

Our Company

There’s no organization quite like the Theodore Roosevelt Medora Foundation (TRMF). We’re a premiere tourism operation—and we’re a 501c(3) non-profit. We welcome hundreds of thousands of guests to an exciting, diverse lineup of entertainment, historical, and educational attractions—and we work tirelessly to connect people to Medora for positive life changing experiences. 

TRMF was established in 1986—but our story begins before that. In 1962, nationally renowned businessman Harold Schafer took an interest in a historic old town named Medora. He loved its history, its striking location, and its potential to inspire others. So, he began revitalizing the old town: he restored a historic hotel, brought the Medora Musical to town, and so much more. 

It was 1986 when the Schafer family, with Harold ready to retire from business, donated all they’d created in Medora to establish the non-profit Theodore Roosevelt Medora Foundation. 

In the years since, we have grown from a staff of a handful of folks to more than 50 full-time employees, with hundreds more seasonal workers and over 650 volunteers. We have awarded hundreds of thousands of dollars’ worth of scholarships to our staff. The Medora Musical has earned the attention of The New York Times. And we have earned a reputation as the #1 tourism and hospitality provider in North Dakota. 

We are a team of people who draw inspiration from Medora. We deeply respect this place, and the people we meet here. We deliver excellence in hospitality. We work with creativity and integrity. We are a family that values family. 

We are the Theodore Roosevelt Medora Foundation. 

Summary/Objective

A Group Sales Assistant Systems Specialist is responsible for both being support and resource for the Group Event Services office, supporting the success of and growth in sales to groups and assisting with event execution for TRMF in Medora, North Dakota.

Duties/Responsibilities

• Be knowledgeable about Medora, the products, programs and venues offered for guests in Medora and specifically by TRMF.
• Service customers by assisting before, during, and after group arrival, may include tickets sales and printing, catering requests, submitting lodging requests, preparing key cards, greeting guests and meeting needs while in Medora and sometimes after departure 
• Responsible for answering incoming calls to the Group Events Services office, following up on messages, and helping customers with questions and obtaining information as needed
• Proficiency in ETix, Opera, and Salesforce systems.
• Assist with industry trade shows or conferences to identify potential sales leads.
• Collaborate with colleagues in group event services and other departments of TRMF. 
• Contributes to team effort by accomplishing related results as needed.
• Performs other related duties as required.

Supervisory Responsibilities

• None.

Requirements

Required Skills/Abilities

Excellent verbal and written communication skills.

Excellent organizational skills and meticulous attention to detail.

Excellent interpersonal skills and customer service skills.

Excellent time management skills with a proven ability to meet deadlines.

Creative and effective problem-solving skills.

Ability to work in fast-paced environment and work a flexible schedule depending on workload.

Ability to prioritize tasks.

Ability to respond to problems and to assists clients with a calm, courteous, and helpful manner and attitude.

Proficient with Microsoft Office Suite or related software.

Required Education and Experience

At least one year of customer service experience, retail, sales, event planning or related field.

Work Environment

This position is in an office environment. Evenings, weekends and holidays required depending on business and seasonal needs.

Physical Demands

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.

Must be able to stand and walk for long periods of time during events.

Must be able to lift up to 25 pounds at times.

Must be able to work a variety of hours to accommodate events.

Prolonged periods of sitting at a desk and working on a computer.

While performing the duties of this job, the employee is regularly required to talk or hear. The employee frequently is required to stand; walk; use hands to finger, handle or feel; and reach with hands an