Managed IT Services Field Delivery Senior Associate

We are the leading provider of professional services to the middle market globally, our purpose is to instill confidence in a world of change, empowering our clients and people to realize their full potential. Our exceptional people are the key to our unrivaled, culture and talent experience and our ability to be compelling to our clients. You’ll find an environment that inspires and empowers you to thrive both personally and professionally. There’s no one like you and that’s why there’s nowhere like RSM.

The Managed IT Services Consultant provides you with a unique opportunity to be a part of our dynamic practice. As our company continues to grow, we are looking for individuals who seek roles that expose them to multiple facets of technology, business, and consulting. 

Our team is composed of smart, self-motivated individuals who thrive in a cohesive and results-oriented environment and enjoy the challenge of real responsibility.

As a Managed IT Services & Infrastructure Consultant, you will work directly with our highly trained consultants and have access to a large cross-section of client environments that develop your IT career.

Many of the job responsibilities required of a Managed IT Services & Infrastructure Consultant are directly related to providing superior support for client technology environments. Examples of assignments include:

• Capturing client requirements

• Infrastructure operations and management

• Adopting and learning new technologies

• Performing detailed client facility inventory and documentation gathering

• Performing Enterprise Administration and Engineering tasks

• Providing onsite and virtual support

• Acting as primary point of contact for client new facility onboardings

• Troubleshooting business application issues

As a Managed IT Services & Infrastructure Consultant, you will receive mentoring from our experienced team and have access to a variety of technology and training. You will be exposed to several aspects of our Technology Consulting Practices, including:

• Consulting process, tools and methodologies

• Referenced architecture design and best practices

• Engaging with clients and developing their IT initiatives

Preferred Location:

• Bonita Springs, Florida Area to support on-site client work

Core Technical Qualifications:

• Minimum of 4 years’ experience providing IT and or managed IT services to external customers or stakeholders

• 4-5 years of experience with Windows 10/11, Windows Server, virtualization, server management, storage, and intermediate networking

• Experience with M365 technologies

• Experience with MS device management (e.g., Intune)

• Experience with MS Entra platform

• Experience with networking and wireless infrastructure technologies

• Experience in large, complex environments with multiple locations

• Familiar with IT service management tools and processes (helpdesk, ticketing, etc.)

• Familiar with standard IT practices and policies

Non-Technical Qualifications:

• Excellent written and verbal communication, problem solving and analytical skills

• Eagerness to contribute.

• Strong judgment, issues management, and problem analysis techniques

• Strong presentation, facilitation, time management, and prioritization skills

• Proven ability to work both independently and as a part of a team

• Demonstrated ability to balance priorities

• Ability to travel to client sites as necessary

• Availability for overnight client travel up to 20% monthly

At RSM, we offer a competitive benefits and compensation package for all our people. We offer flexibility in your schedule, empowering you to balance life’s demands, while also maintaining your ability to serve clients. Learn more about our total rewards at https://rsmus.com/careers/working-at-rsm/benefits.

All applicants will receive consideration for employment as RSM does not tolerate discrimination and/or harassment based on race; color; creed; sincerely held religious beliefs, practices or observances; sex (including pregnancy or disabilities related to nursing); gender; sexual orientation; HIV Status; national origin; ancestry; familial or marital status; age; physical or mental disability; citizenship; political affiliation; medical condition (including family and medical leave); domestic violence victim status; past, current or prospective service in th