Business Systems Analyst, Salt Lake City

If you’re passionate about building a better future for individuals, communities, and our country—and you’re committed to working hard to play your part in building that future—consider WGU as the next step in your career.

Driven by a mission to expand access to higher education through online, competency-based degree programs, WGU is also committed to being a great place to work for a diverse workforce of student-focused professionals. The university has pioneered a new way to learn in the 21st century, one that has received praise from academic, industry, government, and media leaders. Whatever your role, working for WGU gives you a part to play in helping students graduate, creating a better tomorrow for themselves and their families.

Essential Functions and Responsibilities:

• Develops a robust understanding and application of current and historical business processes, system interfaces, data access, and processes to provide the most favorable experience for students and employees.
• Diagnoses and troubleshoots system interface and data integration issues for current processes and programs.
• Diagnoses and recommends business process changes to increase efficiency and create cost-saving outcomes.
• Oversees and ensures changes to business processes are implemented correctly and align with strategic direction.
• Conducts research into applicable systems and possible alternatives to provide more informed recommendations to business or IT related changes.
• Represents system architecture with leadership, employees, and external stakeholders on behalf of department users.
• Plans and presents proposals for system upgrades and new system architectures that support and deliver desired outcomes.   
• Functions as a subject matter expert in database management, system architecture, Excel, higher education systems and customer relationship management (CRM) system.
• Develops, trains, and mentors department leaders and employees regarding the interpretation of data trends.
• Develops training and informational documentation for users internal and external to department, gathering and receiving approval for information from stakeholders across the university.
• Performs quality control audits for data integrity, system process administration and provide solutions to enhance user navigation of programs and processes.
• Builds and maintains strong relationships with multiple and diverse team members such as technology, project management and other internal and external stakeholders.
• Gathers project requirements from stakeholders across multiple departments.
• Leads configuration-based changes that ensure business processes and procedures are upheld. 
• Manages multiple projects consecutively while applying the correct project management techniques where appropriate (agile, waterfall).
• Creates and maintains project documentation, ensuring visibility by all stakeholders.
• Oversees the system interface between key department programs and software.
• Gathers and measures feedback from users to develop favorable customer experiences and satisfaction scores.
• Updates and documents technical procedures and processes.
• Performs other job-related duties as assigned. 

Knowledge, Skill and Abilities:

• Solid understanding of when to apply configuration and when to apply custom code.
• Up to date knowledge of latest releases in customer relationship management (CRM) system, such as Salesforce, Excel, ServiceNow and/or other database management programs and processes.
• A deep knowledge and understanding of system administration and architecture.
• Ability to vet, select, and implement new CRM systems or other data related technology solutions.
• A knowledge and understanding of workflow automation platforms.
• Technologically competent with data analysis, database navigation, data interpretation and MS Office suite programs.
• Strong analytical skills
• Excellent leadership and project management skills.
• Self-starter with a strong ability to use initiative and work autonomously under tight deadlines.
• Works well in a team environment.
• Excellent verbal and writing communication.
• Able to explain complex data analysis to a non-technical audience
• Strong customer focus.
• Strong verbal and written communications abilities.
• Strong technical and problem-solving skills.

Job Qualifications:

Minimum Qualifications:

• Bachelor’s degree in Computer Science, Data Analytics, Engineering or a related field.
• 2+ years of related experience, or an advanced degree in a related field with no related work experience.  
• Located in proximity to Salt Lake City
• 10/1