Retail Store Manager

POSITION SPECIFICATION

DIVISION: RETAIL | JOB TITLE: STORE MANAGER
REPORTS TO:  EAST AREA MANAGER

Purpose and Scope

The role of the Store Manager is to oversee all aspects of the store business and uphold Shinola’s
brand values to foster an enriched environment for both employees and guests. The manager works
with determination to ensure that every interaction, large or small, is carried out with consistent
energy, consideration and excellence. They actively work to spread joy each day by bringing their
authentic self to work, sharing their smile, and embracing change as an opportunity to grow. They
uphold the company standard of quality by practicing integrity and never settling for “just good
enough.” They’re courteous and treat every customer encounter with the same hospitality as a
guest in their own home. They work with humility and carry an understanding that we all share equal
responsibility of strengthening the organization’s mission by living out our values every day.

Business Development

• Analyze store performance and business trends. Proactively build strategy and make
  appropriate adjustments to positively impact the overall business.
• Effectively manage workload to positively impact personal sales goals and the
  store’s overall performance.
• Utilize NewStore to monitor and analyze store sales performance
  through KPI metrics. Establish and implement specific action plans to improve
  business and drive revenue.
• Build and optimize store schedules based on KPI analysis to conform with business
  needs and trends.
• Follow the experience leader standards to drive the business on the sales floor and
  maintain standards of the guest experience.
• Actively collaborate with Field Leadership on implementation of company initiatives
  and strategies to drive revenue.
• Recruit talent that will maintain consistent store performance and diversity of the
  store team. Hire employees with skills and availability ensuring that the needs of the
  business are met.
• Partner with the Human Resources team to onboard new employees and maintain
  status of current employees

Client Management

• Create client engagement strategy and execute initiatives based on analysis of
  targeted reporting of the store and market. Actively find creative ways to expand and
  maintain new guest leads and build client database.
• Utilize Salesforce to maintain customer relationships through in depth information
  capture and maintain detailed client profiles.
• Maintain a proactive selling culture that focuses on building long term relationships
  in relation to the company’s brand values
• Ensure that members of the sales team are creating quality connection

Team Management

• Communicate store performance and business needs with store team and field
  leader to ensure the store is operating optimally within company procedures and
  standards.
• Work with the store team to maintain training compliance within product knowledge
  and selling behaviors through online training platform and workshops.
• Utilize the company’s outlined development tools to understand and recognize
  development levels of store team members to create an environment of consistent
  improvement and growth.
• Provide objective and constructive feedback to ensure consistent performance
  transparency and maintain a positive team morale.

Operations & Visual Merchandising

• Adhere to company Loss Prevention standards to maintain the integrity of the sales
  floor and product.
• Adhere to company shipping and handling guidelines to successfully conduct
  product transfers, liquidations and RTV’s.
• Monitor and manage store supply levels and budget to ensure the store is running
  optimally and stocked properly.
• Manage visual merchandising standards and practices ensuring that the store and
  product displays are in line with company guidelines

Sampling of Total Rewards Program: 

• Compensation type: Salary
  
  • Compensation can be negotiated based on previous experience & qualifications
  •  Salary starting at $75,700 - $93,100 annually
    
• Bonus eligibility:
  • Potential monthly bonus based on store financial performance.  
  • Employee hiring referral bonus
• Paid Time-off: (For FT employees that work over 30 hours a week)
  • 10 Corporate Holidays 
  • Paid Vacation days (accrued)