Practice Manager

Description

Job Title: Practice Manager

Location:  Shared between DWA locations in Cherry Creek, Broomfield, Greenwood Village and Lakewood

Schedule: Monday-Friday

Shift: Days and some evenings as needed

Job Summary

 We are a thriving outpatient mental health practice that strives to provide high-quality, empathetic, and thoughtful comprehensive psychiatric and therapeutic care. Our services include medication management, Spravato® (esketamine) therapy, and Transcranial Magnetic Stimulation (TMS). We are seeking an experienced leader to ensure operational excellence and drive strategic growth. 

As a Practice Manager, you will be at the forefront of building, nurturing, and enhancing all aspects of our operations within a rapidly expanding company. This role is pivotal in shaping our path to success and is your opportunity to make a tangible impact. Join us in this on-site position, where you'll be at the heart of our dynamic team, turning vision into reality.

Responsibilities:

Operational Leadership & Cross-Functional Management

· Oversee daily operations across administration, HR, IT, billing, and clinical support teams.

· Coordinate seamlessly with providers to ensure optimal patient flow, resource allocation, and service delivery.

· Maintain strong provider relations, addressing operational needs and supporting collaborative work environments.

Patient Intake & Experience

· Own the patient intake process, from initial inquiry to first appointment, ensuring efficiency, accuracy, and a positive patient experience.

· Monitor and optimize insurance verification and scheduling workflows.

Standard Operating Procedures (SOPs)

· Develop, implement, and maintain comprehensive SOPs for all operational processes.

· Train and hold staff accountable for consistent adherence to SOPs.

· Regularly audit and update SOPs to reflect best practices and compliance requirements.

Performance Oversight & Auditing

· Conduct performance audits for administrative and clinical support teams.

· Provide coaching, training, and performance improvement plans as needed.

· Monitor KPIs for operational efficiency, patient satisfaction, and compliance.

Financial Management

· Oversee budgeting, forecasting, and financial reporting.

· Partner with billing staff to ensure accurate claims submission, denial management, and optimal revenue cycle performance.

· Identify and implement cost-control strategies without compromising patient care quality.

Provider Recruitment & Onboarding

· Support the recruitment, selection, and onboarding of new providers.

· Coordinate credentialing, orientation, and integration into clinic workflows.

Compliance & Quality

· Ensure adherence to HIPAA, OSHA, payer requirements, and Colorado state regulations.

· Maintain readiness for audits, inspections, and payer reviews.

• Other duties as assigned.

Requirements

Education:

· Bachelor’s degree in healthcare administration, business, or related field (Master’s preferred).

Experience:

• 5+ years of progressive healthcare management experience, including leadership of multi-provider, high-revenue practices.
• Proven track record developing and implementing SOPs and performance monitoring systems.
• Demonstrated success in cross-functional leadership, provider relations, and financial oversight.
• In-depth understanding of EHR systems, billing processes, and regulatory compliance.
• Proficient with Microsoft Office Suite and Google Suite or similar software.
• Strong problem-solving skills and analytical mindset.
• Excellent interpersonal, verbal, and written communication skills.
• Excellent time management skills and ability to meet deadlines.
• Ability to work with minimal supervision.
• Willingness to work on site with designated days at each practice office
• Ability to abide by ethical guidelines and policies, including strict adherence to confidentiality and HIPAA guidelines.
• Possession and maintenance of all accreditations, certifications, and credentials necessary and appropriate for the position

Physical Requirements:

• Manual dexterity to operate office equipment.
• May require long periods of sitting and standing.
• Must have normal or corrected vision and be able to clearly communicate verbally by phone or in person.

Minimum salary/hourly: 

Maximum salary/hourly: 

The pay range displayed on this job posting reflec