Regional Operations Manager

Milestone Technologies is seeking a Regional Operations Manager to collaborate with the client operations management team and deliver a best-in-class service. In this role, you will be tasked with recommending improvements to systems and processes, identifying areas for service enhancement, and optimizing resource utilization.

How You Will Make a Difference:

• Partnering with client operations management teams to achieve a best-in-class service
   
• Recommending improvements to systems and processes to identify areas for service enhancement and optimize resource utilization
   
• Business Intelligence and Analytics: Performing ad-hoc analysis and regular business reviews to support decision-making. Collaborating with the client to enhance data systems and develop new reporting methods for improved business visibility
   
• People Management: Leading, motivating, inspiring, and encouraging both your own and cross-functional teams across various services
   
• Project Management: Collaborating on cross-functional operational initiatives, identifying process and system gaps, and partnering with Milestone and client operations and capacity planning teams to drive business results
   
• Service Level Reporting
   
• Service Risk Management & Escalation
   
• Operational Improvement Planning
   
• Global Operations Manager Collaboration
   
• Program Management
   
• Data Security and Component Handling Best Practices
   
• Operational Health & Safety Program Collaboration
   
• Process development for delivering services to scope specifications & best practice Client Relationship Management
   
• Quarterly resource forecasting per site per region
   
• Partnering with recruiters on job requisition specifications and candidate qualification specifications
   
• Partnering with recruiting on open resourcing requirements and ensuring open positions are filled in a timely manner
   
• Employee On-boarding & Off-boarding responsibilities
   
• Partnering with Training Lead/Specialist regarding new hire and continuous training needs for the region
   
• Management responsibility for Team Leads
   
• Collaboration on new/changed HR program development, design, and execution
   
• Career path, training, and employee development
   
• Ensuring succession planning for the region
   
• Regular 1:1s with team members
   
• Quarterly performance review of team members
   

• Partnering with HR on employee issues

   

What You Will Need to Succeed:

• A minimum of 5 years of warehouse, logistics, inventory control, or related experience, including a minimum of 2 years of leadership/supervisory experience
   
• HS Diploma or GED