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HR Manager, Human Resources Operations & Employee Experience
Alfred UniversityAlfred, NY, United Statesfull_timeVerifiedPosted 18 Aug 2026
💰 $75,000/yr($70,000/yr – $75,000/yr)
About the role
The Manager of HR Operations and Employee Experience provides day-to-day leadership for HR operations and employee lifecycle processes, including recruitment workflow, onboarding, offboarding, HRIS operations, performance management coordination, search committee support, supervisor guidance, and Employee Experience Initiatives.
Reporting to the Associate Director of Human Resources, this position supervises the HR Specialist, Employee Experience, and serves as a primary operational resource for supervisors and employees regarding HR processes, documentation, and employment practices. The Manager helps ensure HR services are timely, consistent, accurate, and aligned with University policy, employment law, and institutional priorities.
This position partners closely with the Associate Director of Human Resources and the Benefits & Training Specialist to support coordination across benefits, leave, accommodations, workers’ compensation, payroll, compliance training, compensation-related processes, and employee lifecycle activities. While the Manager supports communication, documentation, HRIS updates, and operational handoffs related to these areas, primary responsibility for benefits administration, compensation analysis, protected leave administration, ADA accommodation review, and workers’ compensation coordination remains with the Associate Director of Human Resources or another designated HR leader.
The Manager of HR Operations and Employee Experience supports a culture of accountability, service, consistency, and continuous improvement by strengthening HR workflows, developing clear procedures, coaching supervisors on routine HR practices, and helping create a positive and organized employee experience from recruitment through separation. The Manager is expected to maintain awareness of cross-functional HR processes, support accurate communication and documentation, and escalate questions or concerns appropriately.
Salary: $70,000-$75,000 Annually
Essential Functions:
Leadership and Supervision
Reporting to the Associate Director of Human Resources, this position supervises the HR Specialist, Employee Experience, and serves as a primary operational resource for supervisors and employees regarding HR processes, documentation, and employment practices. The Manager helps ensure HR services are timely, consistent, accurate, and aligned with University policy, employment law, and institutional priorities.
This position partners closely with the Associate Director of Human Resources and the Benefits & Training Specialist to support coordination across benefits, leave, accommodations, workers’ compensation, payroll, compliance training, compensation-related processes, and employee lifecycle activities. While the Manager supports communication, documentation, HRIS updates, and operational handoffs related to these areas, primary responsibility for benefits administration, compensation analysis, protected leave administration, ADA accommodation review, and workers’ compensation coordination remains with the Associate Director of Human Resources or another designated HR leader.
The Manager of HR Operations and Employee Experience supports a culture of accountability, service, consistency, and continuous improvement by strengthening HR workflows, developing clear procedures, coaching supervisors on routine HR practices, and helping create a positive and organized employee experience from recruitment through separation. The Manager is expected to maintain awareness of cross-functional HR processes, support accurate communication and documentation, and escalate questions or concerns appropriately.
Salary: $70,000-$75,000 Annually
Essential Functions:
Leadership and Supervision
- Supervise, coach, train, and direct the work of the HR Specialist, Employee Experience.
- Provide day-to-day leadership for HR operations, ensuring work is completed accurately, consistently, and timely.
- Support the onboarding and training of new HR staff members by developing clear workflows, checklists, and process guidance.
- Provide guidance to supervisors and staff regarding routine employment practices, HR procedures, performance documentation, recruitment processes, onboarding, and offboarding.
- Foster a service-oriented, accountable, and collaborative HR team culture.
- Participate in HR leadership discussions and provide updates on HR operations, employee experience, recruitment activity, and process improvement needs.
Escalate complex employee relations, legal compliance, protected leave, ADA, workers’ compensation, compensation, or disciplinary matters to the Associate Director of Human Resources.
- Oversee job requisition intake, approval routing, posting, recruitment workflow, and hiring process coordination.
- Partner with hiring managers and search committees to support consistent, equitable, and timely recruitment practices.
- Support hiring managers with recruitment planning, interview process expectations, candidate communication, and documentation standards.
- Monitor recruitment metrics, including time-to-fill, workflow status, candidate experience feedback, and search process compliance.
- Coordinate offer letter workflow and ensure required hiring documentation is completed before employment begins.
- Oversee onboarding and offboarding processes, including new hire orientation coordination, employee lifecycle communications, and handoffs to Benefits, Payroll, IT, and other campus partners.
- Partner with the Benefits & Training Specialist to ensure benefit enrollment information and required compliance training are incorporated into onboarding.
- Identify opportunities to improve the employee experience during recruitment, onboarding, transition, and separation processes.
- Serve as the operational lead for HRIS workflows, employee data accuracy, and routine HR reporting.
- Coordinate personnel changes, onboarding, separations, position updates, and employee record changes to support accurate HR, Payroll, and Benefits data.
- Support process consistency for personnel tr
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