Manager - Enterprise Cores and Applications

TITLE: MGR - ENTERPRISE CORES AND APPLICATION
STATUS: EXEMPT
DEPARTMENT: IT-ENTERPRISE APPLICATIONS
DATE: 12/2022
REPORTS TO: DIRECTOR – IT ENTERPRISE CORES AND APPLICATIONS
JOB CODE: 11249
PAY GRADE: 23S
PAY SCALE: $130,500.00 - $145,000.00 ANNUALLY

GENERAL DESCRIPTION:
The Enterprise Applications and Cores Manager role is responsible for managing implementation, governance, and support of credit union enterprise software solutions as it relates to software project delivery and/or operational support. The manager must be able to oversee and effectively manage projects from concepts to production and have the capacity to work with and influence diverse functional lines of business and technology groups. This includes the assignment and coordination of team activities when working with respective application vendors for software enhancements, updates, defect remediation, and troubleshooting. Responsibilities include roadmap planning, acting as a subject matter expert for multiple enterprise-wide software solutions, and ensuring all supported software applications are current and meet the requirements for any compliance or regulatory changes. An advanced understanding of the Credit Union’s enterprise-wide software solutions is required.
TASKS, DUTIES, FUNCTIONS:
1. Responsible for the overall development life cycle and operational support of managed enterprise software solutions.
2. Oversee all aspects of software application installations, upgrades, and configuration of software as it pertains to project and operational support.
3. Lead and manage a team of technical business analysts subject matter experts to support all development, project activities, and operational support for managed enterprise software solutions.
4. Manage, develop, motivate, coach, and train a team responsible for supporting the Credit Union’s enterprise software applications. Evaluate employees and complete performance reviews and responsible for career management for direct reports.
5. Foster a positive and engaging work environment for each team member by promoting skill development, coaching for improvement and growth, inspiring others through your words and actions, ensuring positive employee morale throughout Golden 1, and embracing our mission, vision, and core values.
6. Work with product managers, business relationship managers, vendors, and key stakeholders in developing a strategy and road map for managed software applications that helps the business succeed in achieving their goals.
7. Translate business requirements into technical solutions, recommend alternative technical and business approaches, and lead development efforts to meet aggressive timelines with optimal solutions.
8. Provide project management for assigned deliveries including prioritization, planning of projects and features, Stakeholder management and tracking of external commitments.
9. Instill best practices for software development and documentation, assure designs meet requirements, and deliver high-quality work on tight schedules.
10. Maintain accurate written and electronic records for all managed applications including versions, database structures, and information systems that are withing scope of management responsibility for IT.
11. Ensure proper quality assurance processes are completed as it relates to delivery of software enhancements.
12. Identify and mitigate risks to the availability of applications and proactively address and resolve issues before they impact service levels. This requires working closely with our Network Operations Center (NOC) and knowledge of our production monitoring tools.
13. Troubleshoot and resolve problems with business application software 24x7x365.
14. Provide oversight and effectively manage vendor partner relationships for enterprise software applications by conducting vendor quarterly business reviews, monitoring service level agreement adherence, providing vendor support metrics, and facilitating/attending regular vendor partner meetings to promote relationship efficiencies.
15. Responsible for ensuring the Change Implementation Management policies are adhered to for all software changes deployed to production systems as defined by the Change Management corporate policy.
16. Monitor project progress and remove roadblocks to ensure upgrades and projects are delivered on time.
17. Identify opportunities and assist to improve software development tools for project management, source control, and other development tools.
18. Manage technical resources, both internal and vendor-provided, within budget and software delivery schedules.
19. Keep abreast of new software technologies, as well as conforming to best practices in information security.
20. Ensure all applications and systems meet or exceed the defined credit union standards