Senior Sales Engineer

Say hello to possibilities.

It’s not everyday that you consider starting a new career. We’re RingCentral, and we’re happy that someone as talented as you is considering this role. First, a little about us, we’re the $2 billion global leader in cloud-based communications and collaboration software. We are fundamentally changing the nature of human interaction—giving people the freedom to connect powerfully and personally from anywhere, at any time, on any device. 

This is where you and your skills come in. We’re currently looking for:  The RingCentral Carrier Sales Solutions Engineer is a technical pre-sales specialist, responsible for partnering with Service Providers organizations, direct sellers, and their Channel Partners. 

A Carrier Sales Engineer should have in-depth knowledge on the entire RingCentral Ecosystem. including other UCaaS solutions, Legacy voice, data networking, and security.

 Primary responsibilities include general partner enablement and training, conducting remote and onsite product demonstrations, co-selling, prospect network readiness, and solution validation via Proof of Concepts (POC) for sales opportunities. Additional responsibilities include, but are not limited to business development, monitoring and supporting SE collaborative teams, manage customer feature requests and document for product team, lab testing, continued education on the platform and underlying technologies, and support Service Provider’s related internal and customer facing events.

Job Duties:

• Align with key Carrier and Channel Partners to better understand opportunities and support requirements
• Provide in-region onsite support for Service Providers and Customers 
• Partner with Product team stakeholders to develop and prioritize Product roadmap
• Cultivate relationships with internal and external aligned Partners and resources
• Partner with the team to evaluate new technical solutions to meet or exceed prospect and customer requirements
• Keep up to date on relevant competitive solutions, products and services
• Support and participate, with other Sales Engineers, in performing advanced technical presentations for customers, and prospects, both remotely and in-person
• Develop and maintain expert understanding of all RingCentral applications and products
• Represent RingCentral at conferences, industry, and sales events
• Actively participate as a SME for RingCentral products and technologies

To succeed in this role you must have experience in:

• 8+ years of experience serving in the capacity of a Technical Sales Engineer in a SaaS (Software as a Service) environment, or equivalent, relevant experience.
• 8+ years of experience working in Solution Sales Engineering capacity selling directly to Service Providers.

Desired Qualifications:

• Proven ability to provide technical leadership to the account team and engineers.
• Ability to teach other members of the team and effectively manage a team of highly skilled Sales Engineers.
• Must be able to coordinate across various groups and functional teams.
• Ability to apply solutions, technology and products to a business opportunity.
• Willingness to travel regularly throughout assigned region.
• Knowledge and demonstrated operating experience in one or more of the following areas of specialization: Voice, Video, Mobile Communications.
• Knowledge of VoIP, IMS, and data networking protocols.
• Understanding of Service Providers provisioning, billing, and integration processes. 
• Understanding of customer communications requirements and business drivers for enterprise business markets.
• Competitive knowledge including solution, technology and product offerings.
• Demonstrates the ability to excel at understanding and communicating complex technical solutions and issues.
• Excellent written, oral, and presentation communication skills.
• Some understanding of software development technologies is desirable.
• Some experience with project management and resource tracking desired.
• Demonstrated ability to implement, drive and track projects.
• Bachelor’s degree or equivalent military and/or work experience

What we offer:  

• Comprehensive medical, dental, vision, disability, life insurance
• Health Savings Account (HSA), Flexible Spending Account (FSAs) and Commuter benefits
• 401K match and ESPP
• Paid time off and paid sick leave
• Wellness programs including 1:1 coaching and meditation guidance 
• Paid parental and pregnancy leave and new parent gift boxes
• Family-forming benefits (IVF, Preservation, Adoption etc.)
• Emergency backup care (Child/Adult/Pets)
• Pet insurance and Pet Telehealth
• Employee Assist