Director, SS&P Business Partner, Customer Engagement & Experience Engine

Working with Us
Challenging. Meaningful. Life-changing. Those aren’t words that are usually associated with a job. But working at Bristol Myers Squibb is anything but usual. Here, uniquely interesting work happens every day, in every department. From optimizing a production line to the latest breakthroughs in cell therapy, this is work that transforms the lives of patients, and the careers of those who do it. You’ll get the chance to grow and thrive through opportunities uncommon in scale and scope, alongside high-achieving teams rich in diversity. Take your career farther than you thought possible.

Bristol Myers Squibb recognizes the importance of balance and flexibility in our work environment. We offer a wide variety of competitive benefits, services and programs that provide our employees with the resources to pursue their goals, both at work and in their personal lives. Read more: careers.bms.com/working-with-us.

The Director, SS&P Business Partner, Customer Engagement & Experience Engine is responsible for elevating global business partnerships while focusing on enabling business outcomes and integrating category strategies.

This role will directly enable revenue growth by predominantly 1) supporting the launch and evolution of Commercialization Capabilities empowering our ability to deliver personalized customer experience. 2) developing robust procurement plans to build and evolve those best-in class commercial capabilities (Delivering the Right content to the right customer at the right timing with the right channel).  

This role will serve on leadership committees as requested to help drive innovation and identify opportunities to meet critical BMS outcomes. As a procurement professional, the Business Partner will serve as an internal thought leader within the procurement organization by leading development of best-in-class commercialization capabilities playbooks and supporting the development of other business outcome playbooks (e.g. launch, in-line product growth, LOE planning).

Major Responsibilities and Accountabilities:

Serve as an agile business solution partner that develops robust procurement support plans for CE^3 (Customer Engagement & Experience Engine)

• Leverage Commercial Capabilities, BMS Product Portfolio, category strategies, and markets needs to develop procurement support plans for building and evolving BMS Commercialization Capabilities (Content, Omnichannel, Data & Analytics)

• Engage with Commercial, BIA & IT business stakeholders to co-create innovative support plans that optimize opex and drive positive ROI for our marketed products; understand business needs, objectives, and targeted outcomes (e.g. Launch a New Analytics engine for a new use case)

• Responsible for supporting the launch of nascent capabilities which required significant investment from the business.

• Facilitate cross-functional collaboration with other Global Business Solution Partners to take advantage of synergies, knowledge sharing, and develop best-in-class procurement support plans that evolve with business needs across the product lifecycle

Leverage category fluency to enable the development of relevant and effective category strategies that drive business outcomes & the evolution/launch of commercial capabilities

• Continuously coordinate with Global Category Managers to improve knowledge of category strategies and improve category fluency

• Facilitate the monitoring of category strategy effectiveness for Commercial Capabilities (CE^3)

Coordinate with Market Engagement Teams to develop relevant and effective business solution playbooks and best-practices that enable business outcomes across markets

• Continuously meet with market business partners to assess the effectiveness of business outcome playbooks and capture continuous improvement opportunities

Develop and manage key senior business relationships with functional business partners

• Develop collaborative relationships and rapport with business partners that foster a reputation as a trusted procurement advisor

• Champion Procurement training programs that drive awareness and adoption of self-service procurement tools and capabilities

• Drive co-ownership of initiatives and accountability that support enterprise initiative (sustainability goals, supplier diversity etc.)

• Develop and implement metrics and reporting mechanisms that influence business and procurement behaviors and align with overarching procurement and enterprise objectives

Ensure a strategic implementation of category strategies to me