Field Service Tech II - Fargo, ND

Scientific Games:

Scientific Games is the global leader in lottery games, sports betting and technology, and the partner of choice for government lotteries. From cutting-edge backend systems to exciting entertainment experiences and trailblazing retail and digital solutions, we elevate play every day. We push game designs to the next level and are pioneers in data analytics and iLottery. Built on a foundation of trusted partnerships, Scientific Games combines relentless innovation, legendary performance, and unwavering security to responsibly propel the global lottery industry ever forward.

Position Summary

Position Summary

If the idea of speaking to customers and addressing their lottery machine service break-fix, installation, and preventative maintenance needs appeals to you then we’d love to hear from you at Scientific Games. We are hiring field service professionals, no lottery industry experience required. Scientific Games is a different kind of Service Company, where we put making sure our staff has all the tools and training to complete the job the first time our number one priority. Customer first focused, from customer service training and Lottery equipment including to company-paid uniforms, shoes, mobile phone, competitive pay, Company vehicle & tools, safety benefits, and excellent health, paid holidays, PTO (Paid Time Off) and dental and vision benefits.

We’ll teach you all kinds of cool stuff in this exciting industry of Lottery! You will learn all about lottery terminals, IT communications, software, and providing the best customer service. You will enjoy independence as well as support, because you’ll be working with a team of like-minded, positive service professionals who will help support you in achieving your weekly service goals.

What you will be doing:

• Provide a positive customer experience using your customer service and technical skills.
• Communicate the value of our services and match products with customer needs.
• Build and maintain strong, long-lasting customer relationships.
• As part of your day, you are responsible for the completion of assigned service calls at lottery retailer locations. These include scheduled calls (installs, removals, and preventative maintenance and unscheduled calls (service and supplies as initiated by the customer).
• Some troubleshooting of customer issues over the telephone.
• Training of new and existing customers.
• Assist in the training of new and existing team members.
• Be responsible for inventory control.
• Performs these functions and all other duties as assigned.
• Willingness to drive within their zone to repair machines on-site at locations
  • Answering phone calls from automated system
  • Traveling to different retail locations to troubleshoot and fix machines on-site

Requirements

• Understanding of computer software and hardware and how to troubleshoot issues
• A desire and willingness to learn new things
• Ability to quickly learn and understand new technologies
• Ability to life and move up to 50lbs
• Strong Judgement and problem-solving skills to determine most cost effective repair/resolution to minimize customer downtime

Benefits

• Competitive salary plus company matched 401K plan
  Fast-paced, fun, flexible, and dynamic work environment
  Excellent Health, Dental & Vision benefits
  Flexible spending accounts for health care and day-care
  Convenient direct deposit for paychecks
  10 Paid Holidays + 17 Paid Time Off (PTO) Days annually, with 40 hours carryover
  Company paid Life and Disability Insurance
  Paid Training, Education reimbursement and continued education
  Our Field Service Technicians are provided a van, gas card, on call pay, and uniforms.

Qualifications

Education

Must have a high school diploma or equivalency.

Years of Related Experience

Years of experience > 1 year

Physical Requirements

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is regularly required to sit, stand, walk, bend, use hands, operate a computer, and have specific vision abilities to include close and distance vision, and ability to adjust focus working with computer and business equipment.The employee must frequently lift and/or move up to 10 pounds and occasionally lift and/or move up to 50 pounds. If your position requires you to work in the field, production, and/or warehouse, it is mandatory that you use the approved