Community Service Officer

General Summary: 

A Community Service Officer (CSO) is an unarmed, uniformed security position, and is a non-sworn (civilian) member of the UMass Boston Police Department (UMBPD). With a strong emphasis on community engagement, CSO’s are responsible for performing a variety of duties to assist the (UMBPD) with its campus safety and community policing efforts. CSO’s assist UMBPD to make connections between students, faculty, staff, and other members of the community. The incumbent of this position enforces university policy, by-laws, the student code of conduct, and performs other non-criminal police related duties such as: community engagement and outreach; patrolling the campus on foot and/or be assigned to a designated post; provides direction, general information, and resources to the public, issuing parking tickets; performing walking escorts; respond to non-criminal complaints, building checks and other duties assigned. CSO’s are essential employees that do not carry firearms and have no powers of arrest.

Essential Functions:

• The following duties are typical of those performed by incumbents of this position; however, employees may perform other related duties, and not all duties listed are necessarily performed by each employee in the job title.
• Serves as an “ambassador” for the UMBPD by providing friendly, helpful customer service and resources to students, faculty, staff, and other community members.
• Actively involved in UMBPD’s community policing/engagement efforts by providing a variety of services, including but not limited to building patrols, assisting with staffing events, along with offering assistance and being a resource for members of the UMass Boston community.
• Serves as a “Campus Security Authority” and “Responsible Employee or Mandated Reporter” pursuant to the Jeanne Clery Disclosure of Campus Security Policy and Campus Crime Statistics Act (Clery Act) and Title IX of the Education Amendments of 1972.
• Take steps to effectively handle or control emergency situations by administering first aid, summoning assistance, directing traffic, safety escorts, and participating in building searches.
• Supported with a security monitoring system, patrols on foot the campus grounds, buildings, and facilities during an assigned shift, following an established route or designated post; standing for long periods of time; make regular inspection tours of the campus facilities noting unusual occurrences to ensure the security and safety of property and persons i.e., noted trespassers, fire, water leaks, or other hazardous conditions and circumstances which could lead to loss or damage to property and equipment.
• Prepare reports and logs on non-criminal matters such as but not limited to fire alarms or the occurrence of a fire, disturbances, and accidents.
• Unlock buildings as scheduled for events and inner office spaces upon request.
• Enforce campus policies and procedures including smoking, alcohol usage, drug usage, and other concerns that may relate to safety and security concerns.
• Enforce campus traffic regulations including parking.
• Observe weather conditions on campus and report dangerous or unusual weather-related activity to supervision.
• Provide awareness education and participate in crime prevention programming to students, faculty, staff, and other members of the community.
• Monitor and operate access control systems, alarm systems, and CCTV.
• Maintain radio communications with UMBPD Dispatch, using proper communication procedures to transmit information based on safety priority and availability of personnel.
• Operate a department vehicle under all conditions.
• May be assigned to assist in providing security for dignitaries; control crowds at public gatherings or demonstrations; and assist in the evacuation of residents or students in drills or emergency situations.
• May be assigned to appear personally as a witness in order to assist in court or grand jury proceedings.
• Perform other duties as assigned.    

Other Functions:

• Performs related duties as assigned or required to meet Department, Executive Area/Division, and University goals and objectives.
• Understands responsibilities with respect to Title IX, Clery and other compliance requirements. Serves as Campus Security Authority as outlined by the Clery Act and is familiar with other federal mandates 2008 Higher Education and Opportunity Act (HEOA), 2013 Campus Sexual Violence Elimination Act (Save Act), 2013 Violence Against Women Reauthorization Act (VAWA), and Title IX of the Education Amendments of 1972.
• Demonstrates capacity, skill, and willingness to engage students and contribute to student success.
• Understands ethical res