Assistant Director, Student Accounts

About the Opportunity

JOB SUMMARY:

Reporting to the Director of Student Accounts, the Assistant Director of Student Accounts will be responsible for assisting with the oversight and management of the Banner Student Accounts Receivable system as well as all related interfaces. The Assistant Director will be primarily responsible for assisting with system implementations and enhancements as well as adherence to all federal, state, and institutional policies, procedures, and regulations. This position will oversee the creation and delivery of all financial reporting (daily, weekly, monthly, ad hoc). The Assistant Director will assist with developing, maintaining, and coordinating of all fee assessment rules, detail codes, payment plans and bill processing for all University academic programs. The Assistant Director will work with university partners such as Finance, Registrar and other relevant offices to ensure financial compliance with all applicable regulations and that student receivables are met.

RESPONSIBILITIES INCLUDE:

• Assist with the oversight and management of the Banner Student Accounts Receivable system as well as all related interfaces.   

• The Assistant Director will assist with developing, maintaining and coordinating of all fee assessment rules, detail codes, 3rd party billing, payment plans and bill processing for all University academic programs.

• They will also assist with the auto-refund process of over 10,000 refunds per semester.  This includes assisting with creating all necessary Banner system rules, reports, and functions.

• Coordinating with all necessary university partners, entities and systems, the Assistant Director will have oversight of posting all credits, debits, anticipated financial aid, loan disbursements, CASHNet and all other transactions that pertain to approximately 2 billion dollars of accounts receivable.

• Assist with system implementations and enhancements as well as adherence to all federal, state, and institutional policies, procedures, and regulations.  He/she will oversee the creation and delivery of all financial reporting (daily, weekly, monthly, ad hoc) This includes assisting with creating all necessary Banner system rules, reports, and functions.

• Work with university partners such as Finance, Registrar, and other relevant offices to ensure financial compliance with all applicable regulations and that student receivables are met. Assist with the auto-refund process of over 10,000 refunds per semester.

• Lead and engage and motivate employees.  

• Actively support a positive team culture.  

• Provide an effective process for performance management and development that provides measurable goals.  

• Address unsatisfactory employee performance including developing, delivering, and monitoring performance improvement plans. 

• Manage change by providing the needed structure and transparent environment. 

•  Assist employees in navigating business processes and resolving issues.

MINIMUM QUALIFICATIONS

• A minimum of 3+ years in Student Accounts and Banner Student A/R experience

• Bachelor’s degree required, Master’s degree preferred

• Strong project management skills and ability to implement and manage multiple projects 

• Knowledge of Student A/R performance metrics

• Excellent technical skills

• Ability to thrive in a rapidly changing environment 

• Strong oral/written communications and analytical skills 

• Must be decisive and results oriented 

• Creative thinking skills and solutions-oriented

Position Type

Enrollment

Additional Information

Northeastern University considers factors such as candidate work experience, education and skills when extending an offer.  

Northeastern has a comprehensive benefits package for benefit eligible employees. This includes medical, vision, dental, paid time off, tuition assistance, wellness & life, retirement- as well as commuting & transportation. Visit https://hr.northeastern.edu/benefits/ for more information.  

Northeastern University is an equal opportunity employer, seeking to recruit and support a broadly diverse community of faculty an