Technical Customer Success Manager, Microsegmentation

Are you excited to work with innovative security products?

Do you enjoy working with innovative solutions and helping enterprise customers to achieve their desired outcomes?

Join Guardicore (now Akamai Enterprise Security Group)

Guardicore (now Akamai!) is changing the way organizations protect their data centers and clouds from advanced threats. Our team has some of the most talented cybersecurity and data center experts in the field. We're always looking for new people to inspire us and make us better.

Join our Customer Success Organization

You will be responsible for understanding customer requirements. Also onboarding new customers, driving adoption, and ensuring ongoing satisfaction and retention.

As a Technical Customer Success Manager Microsegmentation, you will be responsible for:

• Driving customer retention and helping to grow our customers in North America
• Building relationships with our clients to understand their current future needs to ensure their success
• Helping our customers flawlessly operate the Guardicore platform while ensuring maximum value from our solution
• Maintaining high customer satisfaction throughout all interactions with Guardicore
• Working remotely with our customers with the ability to travel on-site when required

Do what you love

To be successful in this role you will:

• Have 5 years of relevant experience and a Bachelor's degree
• Have proven experience in developing productive relationships with multiple levels in an organization
• Have hands-on experience in troubleshooting and deploying software for large enterprises on-premises or in the cloud
• Have in-depth knowledge in two of the following: Networking, Virtualization, Firewalls, or Cloud Computing
• Demonstrate high communication and presentation skills
• Demonstrate experience using Jira, ChurnZero, Slack, Gainsight, Google Office suite, Conferencing tools, AI Prompting etc.
• Have a passion and excitement for learning and embracing new technologies
• Have an interest in expanding knowledge in Cybersecurity

Work in a way that works for you

FlexBase, Akamai's Global Flexible Working Program, is based on the principles that are helping us create the best workplace in the world. When our colleagues said that flexible working was important to them, we listened. We also know flexible working is important to many of the incredible people considering joining Akamai. FlexBase, gives 95% of employees the choice to work from their home, their office, or both (in the country advertised). This permanent workplace flexibility program is consistent and fair globally, to help us find incredible talent, virtually anywhere. We are happy to discuss working options for this role and encourage you to speak with your recruiter in more detail when you apply. 

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We power and protect life online, by solving the toughest challenges, together.

At Akamai, we're curious, innovative, collaborative and tenacious. We celebrate diversity of thought and we hold an unwavering belief that we can make a meaningful difference. Our teams use their global perspectives to put customers at the forefront of everything they do, so if you are people-centric, you'll thrive here.

Working for you

At Akamai, we will provide you with opportunities to grow, flourish, and achieve great things. Our benefit options are designed to meet your individual needs for today and in the future. We provide benefits surrounding all aspects of your life:

• Your health
• Your finances
• Your family
• Your time at work
• Your time pursuing other endeavors

Our benefit plan options are designed to meet your individual needs and budget, both today and in the future.

About us

Akamai powers and protects life online. Leading companies worldwide choose Akamai to build, deliver,