General Manager- DCU Center

POSITION: General Manager

DEPARTMENT: Administration

REPORTS TO: Regional Manager/Regional Vice President/Senior Vice President

FLSA STATUS: Salaried, Exempt

LEGENDS GLOBAL

Legends Global is the premier partner to the world's greatest live events, venues, and brands. We deliver a fully integrated solution of premium services that keeps our partners front and center through our white-label approach. Our network of 450 venues worldwide, hosting 20,000 events and entertaining 165 million guests each year, is powered by our depth of expertise and level of execution across every component — feasibility & consulting, owner’s representation, sales, partnerships, hospitality, merchandise, venue management, and content & booking — of world-class live events and venues.

The Legends Global culture is one of respect, ambitious thinking, collaboration, and bold action. We are committed to building an inclusive workplace where everyone can be authentic, make an impact, and grow their career. Winning is an everyday thing at Legends Global. We have the best team members who understand every win is earned when we come together as one unified team. Sound like a winning formula for you? Join us!

THE ROLE

This individual will have responsibility for the overall management, promotion, and operation of the facilities, including purchasing, booking, marketing, finance, human resources, food and beverage, box office, advertising, security, production, maintenance, parking, and related operations at the DCU Center.

Essential Duties and Responsibilities

• Aggressively promotes the use of the facility to maximize its utilization.

• Provides for control of the day-to-day operations, assuring the coordination of plans, programs, and events.

• Negotiates and provides final approval on all lease agreements with vendors, contracts and agreements with event organizers, hosts, managers, and agents.

• Negotiates and oversees all Collective Bargaining Agreements.

• Establishes and maintains effective working relationships with all pertinent parties to encourage continual and regular use of the facility.

• Coordinates facility involvement with the City of Worcester, Worcester Regional Chamber of Commerce, Discover Central MA (CVB), the Downtown Worcester BID,  as well as other appropriate agencies

• Assures the coordination, implementation and administration of specific plans and programs prescribed by corporate directives, to include matters of training and development; quality assurance; energy efficiency; safety/emergency procedures, crowd control and crisis management procedures, or other areas as needed.

• Develops and implements facility goals in accordance with the management contract, the Client’s objectives, corporate policy, and good business practice.

• Plans, organizes, coordinates, and directs all activities and personnel engaged in maintaining and operating the facility.

• Assists and coordinates with the development of the annual operating calendar, activity schedules, and projections for attendance and/or revenue.

• Directs the development, administration and execution of all financial and operating reports including capital expenses, operating revenue, expense budgets, activity schedules, attendance projections, etc.

• Other duties as assigned.

SUPERVISORY RESPONSIBILITIES

Carries out supervisory responsibilities in accordance with all Legends Global policies and applicable laws. Responsibilities include interviewing, hiring, and training employees; planning, assigning, and directing work; appraising performance; rewarding and disciplining employees; addressing complaints and resolving problems.

QUALIFICATIONS

To perform this job successfully, an individual must be able to perform each essential duty with energy and enthusiasm. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Education and/or Experience

• A bachelor’s degree (BA) from a four-year accredited college or university with major course work in business or public administration or the equivalent combination of education and experience is required.

• Must be a well-established leader and professional with a minimum of 5-7 years of experience in a senior management level position within an Arena and/or Convention Center.

Skills a