Senior Facility Manager

Department

Facilities Planning

Job Family:

Jobs in this career family provide professional management of operation, maintenance and renovation of University buildings and equipment.  Functions include fire protection; physical plant operations; power systems and utilities management; custodial, skilled trades, grounds and waste management; and materials management including property, inventory, furniture, fixtures and equipment.

Position Summary:

Performs under direct supervision of the Director of the Office of Operations and Maintenance.  Delivers building operational decisions and direction for Operations and Maintenance services for Metropolitan State University of Denver.  Provides direction and leadership to contractors and facilities support functions to ensure efficient operation of building systems and utility distribution to MSU campus owned facilities and MSU occupied settings.  Acts as alternate for Director of Operations and Maintenance.

Responsibilities include but are not limited to: maintaining the physical condition and appearance of various types of buildings including office, academic, and athletic facilities; the ongoing operation of buildings and occupied environments; energy and utility systems oversight; maintenance management including service requests and controlled and preventive equipment maintenance; warranty administration, and coordination and participation in new construction and renovation/remodel projects; Scheduling, oversight and management of the contractors and systems related to - lighting, HVAC/controls, access/keys, custodial, elevators, and others as deemed necessary.

This position requires timely response, effective communication and management of all work order requests related to the ongoing maintenance of buildings and grounds through the computerized maintenance management system (CMMS).  Maintains accurate and intimate basic knowledge of all University building and systems including, but not limited to, HVAC, plumbing, electrical, security, and life safety.  This includes the maintenance provided by contracted trades for mechanical, electrical, & plumbing needs, grounds, housekeeping, waste management, and other building related issues.  Acts as “on call” point of contact for facility maintenance and emergency issues during and after normal hours of operation.  Ensures a consistent excellent customer service approach is applied during interactions with students, staff, faculty, and all other internal and external University stakeholders.

Job Duties/Responsibilities:

Management and oversight of Maintenance Coordination – 60%

• Oversee and manage contracted maintenance and operations work.  Coordinate the completion of planned and unplanned maintenance and repair, including but not limited to HVAC, refrigeration systems, plumbing, and lighting. 
• Manage work requests in a timely and well documented manner through the CMMS.  Follow-up on all work requests to ensure completion and satisfaction.
• Review and implement quality inspection findings and provide day-to-day oversight of work done in support of facility maintenance and operations. 
• Perform, document, and report results of ongoing inspections in support of facility audit goals and objectives. 
• Diagnose and perform minor and routine maintenance.
• Develop and maintain building specific maintenance schedules. 
• Provide ancillary facilities specific services (e.g. building access accommodations, systems modifications, temporary signage posting, waste services etc.) when required to support events occurring within campus spaces falling under the direct oversight responsibility of Department of Facilities.
• Work with Director and Fiscal Manager to implement cost control and awareness measures for planned and unplanned operational expenses.
• Monitor and respond to utility outages and increased energy usage.
• Manage small facility projects such as office moves, furniture replacement, and minor remodels (e.g. patch, paint, and other finishes). 
• Perform other tasks or special projects as required.

Data Compilation and Analysis – 10%

• Compile data for facility management reports including but not limited to KPIs, energy use, quality inspections, contractor performance, renewal needs

Contracting and fiscal management – 10%

• Oversee bidding process for multi-year contracts – Janitorial, HVAC, Roofing
• Pursue bids for repair work and RFPs for building maintenance and operations agreements
• Oversee contracts and invoice payments associated with building operations.

Supervision – 10%

• Supervise, train, and provide work direction and problem-solving assistance for student worker(s).
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