Sr. Services Enablement Advisor

Job Summary
Do you want to make a meaningful difference in the quality of healthcare? Omnicell is empowering health systems and pharmacies to radically transform the way they manage medications, so they can achieve the vision of the Autonomous Pharmacy. Join us as we build on our powerful combination of advanced automation, predictive intelligence, and expert services to create a safer future for patients—one where medication errors are a thing of the past. You’ll be joining an organization whose culture encourages individual development, rewards intellectual curiosity, and embraces an inclusive environment. Join our growing company and help shape the future at Omnicell!
As a Sr. Services Enablement Advisor, your primary responsibilities are to lead the sales team by engaging in pre-sales activities, identifying project scope, creating project timelines, delivering executive-level presentations, managing the sales pipeline, and delivering statements of work (SOW) that align with resource capacity. You will work closely with the Professional Services teams to ensure successful project execution and customer satisfaction.
 

Responsibilities
•    Collaborate with multiple Sales stakeholders to identify project scope, pre-booking deliverables, and implementation methodology
•    Lead pre-sales activities such as product demonstrations, scoping calls, and customer meetings
•    Create multi-solution project timelines and work with the Professional Services team to ensure successful project execution
•    Create and deliver comprehensive statements of work (SOW) that clearly outline project deliverables, timelines, and expectations
•    Manage and utilize advanced knowledge of sales pipeline to optimize opportunities, prioritize projects, and accurately forecast project outcomes
•    Align statements of work to current resource and supply chain capacity to meet deliverables
•    Lead liaison between internal Omnicell teams and customer project team to deliver all project planning documentation to the Consulting Services aligned project team
•    Deliver high-level executive presentations regarding project deliverables, timelines, and expectations, effectively conveying project advancement and outcomes
•    Act as the main point of contact and escalation resource for customer issues, ensuring prompt resolution and effective communication between internal teams and customer project teams
•    Support Sales and Professional Services goals by ensuring customer satisfaction and project success
•    Mentor and provide guidance to Services Enablement Advisors and other team members, fostering their professional development and ensuring consistent practices
 

Required Knowledge and Skills
•    Balance of drive, business acumen, and interpersonal skills
•    Have a positive, professional demeanor and presentation in all internal and customer interactions
•    Highly motivated self-starter who takes initiative
•    Problem solver with a flexible mindset delivering scalable solutions
•    High EQ, a consultative mindset, and close attention to detail, with excellent communication (oral and written) skills
 

Basic Qualifications
•    Bachelor’s Degree in Business Administration or a related field and 5+ years of pre-sales engagement or client-facing project management experience in software solutions industry
•    In lieu of Bachelor’s degree, 8+ years of pre-sales engagement or project management experience in software solutions industry
•    Experience working with CRM systems such as Salesforce
 

Preferred Qualifications
•    Master’s Degree
•    Demonstrated a successful track record of leading or managing multiple projects simultaneously while achieving positive business outcomes
•    Experience working in a Professional Services or Consulting organization
•    Experience working in the healthcare IT or technology industry
•    Understanding of enterprise software solutions and implementation methodologies
 

Work Conditions
•    Minimum 25% domestic travel
•    Work across multiple time zones
•    Extended hours in front of a computer and using video technology
•    Must be willing and able to support work during non-business hours, including weekends and holidays as customer needs dictate
•    Standing/sitting for prolonged periods of time may be required
 

Since 1992, Omnicell has been committed to transforming pharmacy care through outcomes-centric innovation designed to optimize clinical and business outcomes across all settings of care. We strive to be the healthcare provider’s most trusted partner by our guiding promise of “Outcomes. Defined and Delivered.”    Our comprehensive portfolio of robotics, smart devices,