Senior Social Media Manager

Please note that the position is posted in multiple locations, and the role will be 100% remote.

Since 1998, we've been on a mission to reshape how players interact with their favorite games, growing into a global team of over 12,000 professionals spread across 70+ studios in 26 countries. 

We are always there to lend a hand to video games developers and publishers by offering a wide range of solutions: from art and audio to testing, localization and finally - Player Engagement - which is one of the fastest-growing Service Lines at Keywords Studios.  Player Engagement provides technical support, community management, and trust & safety services for a wide range of AAA and Indie studios in the gaming industry. 

Join us in our mission to build engaging player communities and offer outstanding experiences! 🎮🔥

You can be at the heart of our brand's digital presence - strategically orientated Senior Social Media Manager, experienced in creating and managing high-impact content calendars across several platforms, from ideation to analysis and reporting. Strategy is a key part of this role - we're looking for someone experienced in developing social media strategies, and implementing/assessing them.

If you're excited to make an impact, mentor others, and contribute to a vibrant, positive team culture, we’d love to meet you! 🚀🎮

What are we looking for? Our Senior Social Media Manager has a knack for the following skills:

Communication

• Engage directly with players by responding to comments on different social media platforms. 
• Work closely with team members to align on Tone of Voice, FAQs and response guidelines to provide clear communication to the community. 
• Provide cover as the main point of contact for Community Managers when CM Lead is on holiday or sick leave. 
• Manage client interactions when the CM Lead is on holiday or sick leave. 
• Foster and maintain a positive work environment – build engagement, resolve conflicts
  
  

Analytics

• Create reports to analyze content performance and make recommendations based on findings. 
• Assist the CM Lead in the production and delivery of performance reports to an agreed format and schedule.
  
  

Leadership

• Lead the team when it comes to Paid Social Media 
• Assist the CM Lead in managing all processes and the timely delivery of Keywords’ Community Management services across multiple projects. 
• Assist with training and coaching of new and existing Community and Social Media Managers. 

Business

• Develop calendars that include creative ideation and produce relevant and engaging content
• Schedule content to be posted across social channels and write copy for content aligning to brand voice. 
• Support campaign planning, audience and trend research and brand building. 
• Align with the studio to understand what imagery is available and create additional assets, both static and video, when needed. 

Requirements

Requirements

● Minimum of 3 years’ experience in social media in gaming on professional basis, ideally

in a Senior role.

● Previous experience in managing, mentoring or supporting more junior team members.

● Excellent written and verbal communication skills in English (native speaker).

● Passionate about video games and social media.

● Strong understanding of social media/community management platforms/ channels

(Discord, Twitch, Reddit, Instagram, Facebook...)

● Expertise with social listening and social management best practices.

● Expertise with paid social media

● Experience managing or moderating a thriving gaming community.

● Higher education in marketing, business administration, communication, adult

education, or related fields.

● Timezone: 9am to 5pm ET (flexible, NA timezones preferred)

Benefits

Phases of our recruitment journey:

• You send us your application with your updated resume.
• After reviewing your candidacy, we invite you to our online assessment (Community Management, English and [second language if necessary]) to better evaluate your written skills and your knack for content creation and community management. Our Community Management test will require typing, so we would encourage you to take it on a computer and make sure you have the keyboard in your language settings to facilitate its completion. Check your inbox to find the test invitation and keep your phone close!
• Once you submit your test, the assessment will take approximately 48-72 hours to be evaluated.
• If you successfully pass the assessment - we’ll invite