Piers Site Manager

The Digital Modernization Sector at Leidos has an opening for a Site Manager supporting the Navy’s Service Management, Integration, and Transport (SMIT) Piers Connectivity Services program. The SMIT contract delivers secure, end-to-end Information Technology (IT) services to more than 400,000 hardware devices and over 600,000 users across 1,600+ Continental United States (CONUS) sites and more than 82 sites in Asia, Europe, and the Middle East—making it one of the largest combined networks in the world.

As part of the Piers Connectivity Services effort, the Leidos team provides pier-side connect/disconnect services, network administration, and fiber optic cable repair in support of U.S. Navy vessels arriving at and departing from piers throughout the CONUS theater.

Job Summary:

The ideal candidate serves as the senior administrative and operational lead for a Piers Connectivity Services location under the Navy’s SMIT contract. This role is responsible for coordinating all site-level functions, ensuring technical and personnel operations align with program requirements, and maintaining continuity across reporting, staffing, access control, and asset management.

The candidate will oversee reporting to leadership, manage the user account lifecycle through Active Directory, and ensure compliance with access requirements. The Site Manager will monitor outages and service disruptions, coordinate technical response activities, and maintain clear, timely communication with stakeholders and program leadership.

The Site Manager will supervise a diverse technical workforce including network engineers, wireless technicians, and ISP/OSP personnel, and manage day-to-day personnel performance, conflict resolution, scheduling, and workload prioritization. They will also coordinate hiring and staffing at the site level, ensuring the appropriate mix of cleared, trained personnel to meet mission needs.

Additional responsibilities include oversight of site inventories, laptops, mobile devices, and tool access control. The Site Manager applies NAVSEA fiber optic training to support quality assurance efforts and advanced troubleshooting across fiber and connectivity operations.

A strong technical background in networking, combined with proven leadership experience in IT service environments, is essential. The Site Manager ensures effective site operations, team cohesion, and sustained delivery of services in support of mission objectives.

Primary Responsibilities

• Oversee all site-level reporting and operational metrics, ensuring timely and accurate delivery of information to program leadership.

• Manage the user account lifecycle process, including account creation, access provisioning, and deprovisioning through Active Directory, while ensuring all access prerequisites are met.

• Track and coordinate response to service outages, disruptions, and escalations; facilitate real-time communication and resolution efforts with technical teams and stakeholders.

• Supervise the day-to-day performance and task execution of network engineers, ISP/OSP technicians, and wireless technicians at the site.

• Manage staffing schedules, task assignments, and workload prioritization to ensure consistent operational coverage and efficiency.

• Lead all local hiring, staffing, and onboarding efforts in coordination with program hiring practices and security clearance requirements.

• Handle personnel management functions including conflict resolution, performance oversight, and team cohesion.

• Maintain inventory control of site equipment, tools, laptops, mobile devices, and consumables, ensuring availability and accountability across the site.

• Ensure compliance with all access, asset, and documentation policies and procedures in support of contractual and security requirements.

• Support quality assurance and advanced troubleshooting efforts across fiber optic and connectivity systems, applying NAVSEA Standard 2042 knowledge where applicable.

• Coordinate with the Site Lead to align technical operations with broader program goals, ensuring seamless service delivery and site readiness.

• Identify inefficiencies, gaps, or process issues within the site's administrative or technical workflows and recommend improvements to drive operational excellence.

• Build and maintain professional working relationships with internal teams, subcontractors, and customer representatives.

Physical Requirements

• Must be able to lift and carry up to 50 lbs for distances of up to 100 feet, and lift up to 25 lbs vertically using ladders.

• Must be capable of working in confined spaces (e.g., raised floors, communication closets) an