Customer Service Representative (Remote near Syracuse, NY)

Job Introduction

Maximus is currently looking for Customer Service Representatives to join our growing team. This position is responsible for providing face-to-face and telephonic enrollment and outreach services to New York Medicaid recipients. 

 

This position is full time, remote position located near Syraucse in Onandaga County, NY. 

 

 

What you will receive:

• Starting pay: $16.90/hr
• Competitive healthcare benefits (medical, dental & vision)
• 401(k) retirement savings
• Paid time off (PTO)
• Holiday pay
• Great work/life balance

Education and Experience Requirements

Job Responsibilities:

• Conduct face-to-face and telephonic outreach and enrollment services, including education on managed care options and public health programs to clients at LDSS/HRA offices
• Assist clients with the enrollment/transfer/disenrollment process
• Interface and maintain professional and positive relationships with HRA/LDSS county staff and clients
• Conduct appointments to assist CYES Program eligible consumers to complete their Medicaid application
• Assist Call Center Operations and other departments as determined by project management to meet business needs
• Assist processing units within the Outreach department as determined by project management to meet business needs
• Maintain updated knowledge of the New York Medicaid Choice Project
• Meet all standards established for this position as outlined in the corresponding annual performance criteria and bonus template

 

Requirements:

• High School Diploma or equivalent
• Prior work experience in customer service, data entry and or data processing
• Experience working with MS office applications (Excel, PowerPoint & Word

Home Office Requirements:

• Must be able to provide your own computer equipment, Maximus does not provide computer equipment for this position. Note that tablets and Chromebooks are not compatible and cannot be used.
• Reliable high-speed internet service
  • Minimum 20 Mpbs download speeds/50 Mpbs for shared internet connectivity 
  • Minimum 5 Mpbs upload speeds

 

 

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MAXIMUS Introduction

Since 1975, Maximus has operated under its founding mission of Helping Government Serve the People�, enabling citizens around the globe to successfully engage with their governments at all levels and across a variety of health and human services programs. With approximately 30,000 employees worldwide, Maximus is a proud partner to government agencies in the United States, Australia, Canada, Saudi Arabia, Singapore and the United Kingdom. Launch your career with Maximus through one of our dynamic customer service centers.

EEO Statement

Active military service members, their spouses, and veteran candidates often embody the core competencies Maximus deems essential and bring a resiliency and dependability that greatly enhances our workforce. We recognize your unique skills and experiences, and want to provide you with a career path that allows you to continue making a difference for our country. We are proud of our connections to organizations dedicated to serving veterans and their families. If you are transitioning from military to civilian life, have prior service, are a retired veteran or a member of the National Guard or Reserves, or a spouse of an active military service member, we have challenging and rewarding career opportunities available for you. A committed and diverse workforce is our most important resource. Maximus is an Affirmative Action/Equal Opportunity Employer. Maximus provides equal employment opportunities to all qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status or disabled status.

Pay Transparency

Maximus compensation is based on various factors including but not limited to job location, a candidate's education, training, experience, expected quality and quantity of work, required travel (if any), external market and internal value analysis including seniority and merit systems, as well as internal pay alignment. Annual salary is