Bilingual Customer Service

This is a remote position.

• Respond to customer inquiries via phone, email, chat, and social media in a timely and professional manner.
• Provide accurate information about products, services, and policies.
• Resolve customer issues efficiently while maintaining a high level of customer satisfaction.
• Identify customer needs and recommend appropriate products or services to maximize sales opportunities.
• Follow up on leads and close sales to meet or exceed sales targets.
• Maintain detailed and accurate records of customer interactions and transactions in the CRM system.
• Collaborate with team members and other departments to improve customer service and sales processes.
• Stay up-to-date with product knowledge, company offerings, and industry trends.
• Handle returns, complaints, and other customer issues in accordance with company policies.
• Continuously seek ways to improve customer experience and contribute to team goals.

Requirements

• +2 years of experience in customer service or similar CSR roles, in English and Spanish.
• Experience in customer service or similar positions.
• Proficiency in office tools (Microsoft Office, Google Workspace).
• Organizational and time management skills.
• Attention to detail and accuracy in document management.
• Excellent communication and collaboration skills.
• Ability to work independently.
• Effective task management in a remote environment.

• Degree associated with the position.
• Mandatory English level C1-C2.​

Benefits

• Competitive salary.
• Statutory benefits.
• Opportunities for career advancement.
• Stable and supportive work environment.