Service Manager - Residential (50969)

We are committed to creating value. We acquire, improve, and manage apartment communities, and our success in this endeavor is evidenced by our growth from a start-up firm in 1993 to one of the largest multi-family management companies in the nation. BH understands that great customer service is what keeps residents satisfied and that great service comes from engaged, happy, and well-trained team members. In 2018 and 2017, BH was ranked as one of FORTUNE magazine and Great Place to Work’s "Best Workplaces for Women." BH was also ranked in 2018 and 2020 as one of the "Best Workplaces for Millennials.” In addition, in 2019, BH was named to the 100 “Best Workplaces for Diversity.” We continue to recognize that we are only as strong as each individual employee, and we value our employees by providing a strong benefit package:

• 3 Weeks of Paid Time Off
• Medical/ Dental/ Vision
• 401(k) + company match
• Birthday Paid Day Off
• BH Gives Back (Paid Volunteer Time Off)
• 12 Paid Holidays
• BH Paid Leave
• Sabbatical
• Education Reimbursement
• Employee Assistance Program

Position Summary: 

• The Service Manager coordinates the work of employees who repair and maintain buildings/facilities. Prepares work schedules, assigns work, and oversees the work product. May be involved in new construction or modification of existing properties. Performs a variety of complicated tasks. Responsible for maintaining adequate inventory of supplies for repairs and monthly maintenance budget monitoring.  Exhibits strong commitment to the service needs of the internal and external customer.  Represents the company in a professional and courteous manner.  

Essential Job Functions:

• Using independent judgment, completes maintenance employee schedules and communicates assignments to maintenance staff.   Participates in the site staffing needs with the Community Manager.  Assesses training needs of employees, provides input for needed training programs, coordinates and schedules appropriate training.

• Responsible for safety and skill training for all maintenance employees. May assist with completing written property safety audits. 
• Responsible for daily property and grounds inspection to look for needed maintenance and liability hazards. Ensure all repairs / replacements are assigned and completed within company standards, including interior / exterior rehabilitation and construction projects.  Assists with monitoring of resident satisfaction and ensures follow up on the results by property maintenance staff. 
• Understands and complies with Occupational Safety & Health Administration (OSHA) and all other safety requirements. Knowledge of federal, state, and local code and internal policies, initiatives and systems regarding maintenance.
• Employs the knowledge of mechanical methods, practices, and tools in the inspection and repair of faults in a range of mechanical equipment/components. Inspects, maintains, installs, repairs, replaces, and cleans equipment. Includes sourcing and installing new equipment.
• Assist in ensuring that established preventive maintenance programs are implemented, followed and documented per BH program guidelines. 
• Has a complete understanding and working knowledge of the company’s policies and procedures, and ensures team's understanding and compliance.
• Responsible for the maintenance and security of all property-issued tools. 
• Shares on-call responsibilities, including inclement weather conditions, with the maintenance team.  Responds to resident request per c