We’re looking for enthusiastic, fun, and energetic people who take the work seriously, but not themselves. Let’s see if we’re a fit. We hope so.
 

Lead Host will be responsible for greeting and seating all guests in restaurant and providing a dynamic front door and host stand program. Lead Host will ensure each guest is welcomed with a warm, friendly, and enthusiastic greeting and that they are seated as quickly as possible to start their dining experience. Lead Host will oversee the onboarding, development and continued training of all Hosts.

What you have

• High School diploma or higher 

• Previous hospitality experience preferred, at least one year host position in greater Tampa Bay area preferred 

• Excellent customer service skills 

• Excellent communication skills, both verbal and written 

• Ability to use technology e.g. tablets, iPads   

What you’ll do

• Welcome each guest genuinely and seat them as quickly as possible 

• Maintain reservations on OpenTable  

• Ability to converse with guests to make them feel comfortable if there is a wait for tables 

• Use a rotation method to ensure seating is fair 

• Lead the line hosts toward an exciting and dynamic front door 

• Report to work on time and in proper uniform / approved attire 

• Work as a team with all team members within the hotel 

• Check greeter station assigned for cleanliness of area 

• Ensure the front of the restaurant is clean and all objects are dust free 

• Check all tables to ensure they are set up and ready to be seated with guests 

• Communicate to servers when seating tables 

• Assist servers when necessary 

• Drive forward kid’s dining initiatives by ensuring children are taken care of with proper activities and assisting with scheduling kitchen tours as applicable 

• Have knowledge of all areas within the hotel 

• Ability to communicate to the managers the flow of the restaurant  

• Quote accurate wait times 

• Opening duties for the restaurant – setting up the day, unlocking the office, setting up daily menus and specials, communicating with kitchen.  

• Watch the flow of the restaurant 

• Knowledge of menu and wine to assist guests with questions and or suggestions 

• Detail tables and remove items not in use, e.g. seating a party of two at a four top, the extra place settings should be removed 

• Never solicit tips 

• Attend monthly department meetings and daily stand ups 

• Perform other duties as management requests to service our guests. 

• Ability to use POS (point of sale) system 

• Take ownership of the restaurant  

• Assist managers with daily duties such as scheduling of stations 

• Menu printing 

• Follow the procedures addressed in the training manual  

• Attend one manager meeting every 6-8 weeks to give input on FOH operations and improvements 

• Confirm all holiday reservations and ensure menus are done 24 hours ahead of time 

• Ensure successful performance assisting guests with an exceptional experience to ensure high performing scores on the GSS according to Marriott. 

Physical Demand

• Ability to sit or stand for extended periods of time 

• Ability to communicate clearly 

• Ability to lift 20 lbs. 

• Corrected vision to normal range 

• Long hours sometimes required 

Mental Demands 

• Make sound judgments quickly 

• Work on multiple tasks, making appropriate progress towards deadlines 

• Able to work independently, take direction, and provide direction to others 

• Manage differing personalities within the office, the hotel and the community 

• Maintain the highest degree of confidentiality 

• Ability to work effectively in stressful, high pressure situations 

• Ability to effectively handle challenges in the workplace, including anticipating, preventing, identifying and solving problems as necessary 

Mainsail is an Equal Opportunity Employer and it does not discriminate on the basis of actual or perceived race, color, religion, national origin, ancestry, citizenship status, age, sex or gender (including pregnancy, childbirth and pregnancy-related conditions), gender identity expression (including transgender status)