Senior Manager, Software Engineering

Position Summary...

What you'll do...

Are you passionate about pioneering cutting-edge technology, including GenAI, that can revolutionize customer service experiences? Do you dream of creating innovative systems and products that will shape the future of customer service at the Walmart scale?   

As a Senior Manager, Software Engineering in Customer Care Technology team, you will hire, coach and lead a software engineering team to build highly performant, highly available software products using GenAI to help hundreds of millions of Walmart customers resolve their contacts, save time and money.  

About Team: Customer Care Technology
The Customer Care Technology team builds best-in-class customer service experiences for hundreds of millions of Walmart customers and customer service agents globally. We are a group of software engineers, data scientists, and machine learning experts pushing the boundaries of GenAI technology in complex enterprise applications. The Customer Care Technology team is part of the Enterprise Business Systems organization in Walmart Global Tech. We partner with our product, business and UX teams to drive significant measurable business impact. Our mission is to help customers save money and live better.

What you'll do:

• Hire, coach and lead a high performing software engineering team 
• Collaborate with Product, UX and Business teams on roadmap development and prioritization.  
• Develop architectural vision for your team's systems and services, collaborating with principal engineers in the organization.  
• Drive the entire software lifecycle, from inception to launch, to deliver high quality products on time, on budget.  
• Own your team's operational excellence, develop and drive plans for quality and operational improvements.  
• Collaborate with multiple technology teams to ensure APIs and system interfaces are designed to meet the long term program goals.   
• Create a collaborative team environment that fosters creativity, speed, innovation, and learning. 

What you'll bring:

• Have an entrepreneurial mindset that focuses on putting the customer first  
• 4+ years of Software Development Management experience  
• 7+ years of hands on software development experience 
• Proven experience in hiring and mentoring world-class engineering teams 
• Proven experience in launching high quality, high availability software products 
• Proven experience in operating software products and drive incremental improvements in performance, quality, and availability 
• Expertise in software design and development best practices 
• Strong communicator in both verbal and written forms and are equally adept in communicating upwards, outwards, and downward  
• Strong analytical and problem-solving skills  
• A passion for data-driven decision-making 
• Preferred but not required: experience in launching successful GenAI based software products.   

About Walmart Global Tech
Imagine working in an environment where one line of code can make life easier for hundreds of millions of people. That’s what we do at Walmart Global Tech. We’re a team of software engineers, data scientists, cybersecurity expert's and service professionals within the world’s leading retailer who make an epic impact and are at the forefront of the next retail disruption. People are why we innovate, and people power our innovations. We are people-led and tech-empowered. We train our team in the skillsets of the future and bring in experts like you to help us grow. We have roles