Executive Concierge Lead (CCW)

Surefox North America Inc is a veteran owned company that prides itself on creating a diverse and unique culture of trained and talented individuals. We are currently seeking an experienced full time Armed Incident Commander with high integrity and professionalism to join our team here in the Bay Area. You will be working on unique projects under the guidance of the Shift Supervisors and Area Managers for our top Silicon Valley clients. In your day to day role as an Armed Incident Commander, you will be acting as a liaison between Surefox and its clients while providing deterrence and emergency response.

You will perform all duties in accordance with client policies and procedures and all state & federal regulations. Other responsibilities include medical & non-medical response, staffing, and handling client requests in a timely manner. Under certain circumstances an Incident Commander will be expected to initiate preliminary investigations by writing incident reports on all internal client and company issues. We are looking for someone who has exceptional observational skills and pays close attention to detail.

While we encourage veterans and candidates that are currently in the military reserve to apply, we welcome all who share the same passions for protection as we do. We are not offering visa sponsorship for this position at this time.

Base Hourly Rate: $40.00 - $50.00 / hour
Available Schedule: Part Time / 12 hours shifts / Monday - Friday

**REQUIRED - ACTIVE CALIFORNIA CCW LICENSE**

What you will do: 

• System & Threat Monitoring: Monitor camera feeds, Video Management Systems (VMS), and Access Control Systems (ACS) to identify and neutralize threats before they escalate.
• Risk Assessment & Intelligence: Conduct ongoing site risk assessments and funnel actionable intelligence to leadership to inform high-level decision-making.
• Access Control & Verification: Maintain "eyes on the ground" for incident verification, implementing specialized physical protocols such as two-swipe entry and strictly controlled access points.
• Emergency Dispatching: Act as the primary dispatcher and communication hub between the GSOC and physical response teams during critical incidents.
• Integrated Patrols: Deliver advanced detection capabilities by merging digital alarm monitoring with physical security patrols (foot and vehicle).
• Perimeter Integrity: Oversee badge printing, credentialing, and technical security integrators to ensure the integrity of client perimeters.
• Incident Reporting: Conduct incident reports on accidents, suspicious activities, and system vulnerabilities while maintaining a high level of situational awareness.
• Client Protection: Provide low-profile physical security for assigned clients, promoting safety and discretion while conducting vulnerability assessments.
• Professional Standards: Maintain a high level of physical fitness, a professional personal appearance, and a thorough understanding of today’s security technology across all platforms.
• The Armed Incident Commander position maintains a safe, secure, and welcoming environment for our clients and their guests by monitoring the areas of responsibility specified by our clients
• Armed Incident Commanders maintain order while enforcing regulations, directives, and policies Armed Incident Commanders will provide the highest level of customer service and information to a client's employees, customers, guests, and vendors while serving as a physical deterrent
• Develop relationships with clients, facilitate collaboration, and have the ability to influence informally across different departments within the team 
• Track and report on program performance and compliance requirements within the provided guidelines. 
• Perform security patrols of designated areas on foot while monitoring access. 
• Watch for unusual activity and respond immediately and safely to emergency situations on-site 
• Contact the police or fire department if and when there is an emergency
• Permit authorized persons to enter property and monitor entrances and exits 
• Observe departing personnel to protect against theft of company property 
• Prepare reports on accidents, incidents and suspicious activities 
• Provide assistance to employees and create a safe and friendly environment for visitors and clients in a professional manner